Epic Tapestry Membership Sr. Analyst

As an experienced Epic Tapestry Membership Sr. Analyst, you will deliver services to clients focusing on incident resolution, system monitoring, and process improvement, with limited travel and remote work options.

• Address and resolve incidents reported by users, escalating complex issues as needed.
• Continuously monitor the Epic Tapestry environment, batch jobs, and enforce performance and stability.
• Manage build migration paths, change control governance, and ticket management processes.
• Provide high‑level customer service, troubleshooting, maintenance, and training materials for Epic Tapestry.
• Translate customer needs into actionable deliverables, establish status reporting, and manage relationships and expectations.
• Initiate, facilitate, and lead meetings with end‑users and internal staff as a liaison between professional departments and Information Systems.
• Maintain end‑user satisfaction, mitigate risks, track issues, and provide solution‑oriented escalation.
• Investigate and document future‑state operational specifications and Epic Tapestry functionality.
• Apply specialized Epic Tapestry knowledge to improve processes and support strategies, including mentoring and training peers.
• Identify, design, and implement process improvements and maintenance plans.
• Understand health plan regulatory requirements for AP Claims, Authorizations, Capitation, Accounts Payable, and Enrollment/Eligibility using Tapestry modules.

• Current Epic Tapestry Certification
• 3+ years of recent experience with Epic Tapestry build
• Experience in Claims and Benefits is preferred
• Familiar with Benefits, Adjudication, AP cycle and/or Enrollment process
• Experience with Payer/Provider applications
• Experience with ANSI transactions
• Experienced in ITIL service methodology or Service NOW
• Experience working independently with colleagues in a variety of locations and time zones
• 5-10 years of work experience in a related job discipline
• Demonstrated ability to analyze, design, implement, and maintain moderately complex systems
• Familiarity with HIPAA and other regulations
• Basic knowledge of messaging formats used in healthcare integration (HL7, EDI, CSV, XML, etc.)
• Experience working in the US health care domain and managed care setup
• Exceptional problem‑solving skills, excellent written and verbal communication skills
• Bachelor's degree, preferably in information technology, business, or healthcare related field; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
• Role is remote

• Strong desktop skills including Word, Excel, Power Point
• Work Experience/Direct Knowledge of clinical area or business area to be supported
• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Ability to deliver technical demonstrations

Role is remote and requires approximately 10% travel. Salary range estimated at $80,000 to $110,000. Eligible for a discretionary annual incentive program subject to program rules.