HPC Technical Consultant, Onsite; ORNL Oakridge, TN

Remote/Teleworker Designation

This role has been designated as “Remote/Teleworker”, which means you will primarily work from home.

Onsite daily work required. This is not a remote position.

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Part of an on‑site team conducting routine repairs and maintenance on HPE’s supercomputers.

US Citizenship required.

• Monitoring and maintaining system health on many HPC system(s) – compute, network and storage
• Troubleshooting and repairing hardware issues
• Interact with ticket system to document actions taken and pass ticket to next step
• Creating, monitoring and closing all support tickets
• Review tickets for hardware actions needed and claim for action
• Tracking/documenting the hardware repairs as well as opening, tracking, closing part cases and returning replaced parts.
• Perform hardware actions, e.g., component replacement from spares
• Operate hand tools and low‑power tools (e.g., battery power screwdriver)
• Select proper tools and maintain tools in organized way on site
• Lift and move parts and equipment up to 50 lbs individually and up to 75 lbs with another person
• Occasionally operate pallet jack to move inventory from one place to another within site (for equipment with no operator’s license required)
• Maintain the on‑call schedule to support our 365 24x7x2/4 contracts
• Assisting with hardware and system installation activities in new systems
• Complete training on specialized compute hardware, network, and storage components
• Read system documentation and diagrams to identify specified components within system
• Collaborate with team members using face‑to‑face, phone, and online communication including email, Teams, and Slack
• Occasionally assist with system installation activities
• Interface with parts inventory manager if applicable

BS preferred;
Associate’s or some college work preferred.

• 3-5 years’ experience a plus
• Strong mechanical aptitude
• Familiarity with hand tools
• Experience with computer hardware and datacenters preferred

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

United States of America:
Annual Salary USD 81, in Tennessee

The listed salary range reflects base salary. Variable incentives may also be offered.

Health & Wellbeing:
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development:
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion:
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

HPE is an Equal Employment Opportunity/Veteran/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is…