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Service Desk Analyst II - Remote Incident & Escalation

Remote / Online - Candidates ideally in
Murfreesboro, Rutherford County, Tennessee, 37132, USA
Listing for: CBTS
Remote/Work from Home position
Listed on 2026-05-31
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly USD 10000.00 60000.00 YEAR
Job Description & How to Apply Below
A technology solutions provider in Tennessee is seeking a Service Desk Agent Level 2 to provide in-depth technical support and serve as an escalation point for Level 1 agents. The ideal candidate will have at least 3 years of experience in a technical support environment, with a strong understanding of networking fundamentals and excellent customer service skills. Responsibilities include troubleshooting technical issues and documenting ticket activities until resolution.

ITIL Foundations Certification is required.
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