IT Service Operations Intern

Overview

Orrick currently has an excellent opportunity for a Temporary IT Service Operations Intern in our Global Operations & Innovation Center in Wheeling, WV.

• Provide technical support via phone, email, chat, and in-person walk‑up support
• De‑escalate user issues and set expectations in line with service level agreements
• Log all incidents and service requests into the IT service management system
• Independently manage assigned incidents and service requests through resolution, while escalating issues that exceed defined scope or authority
• Troubleshoot Windows, macOS, Microsoft Office, mobile devices, printers, and peripherals
• Assist with lifecycle management, including device setup, updates, and ongoing support for firm‑managed systems
• Support video conferencing systems and enterprise printers
• Assist with office setups, moves, and hardware lifecycle activities
• Maintain inventory
• Contribute to knowledge articles and documentation that improve support efficiency and user experience
• Support remote work environments and basic home networking issues
• Recognize and appropriately escalating potential security incidents, access issues, or policy violations
• Best effort in meeting established performance metrics, including service level agreements, quality standards, and customer service benchmarks
• Participate in projects, workflow coordination, and operational support as assigned
• Provide foundational support for cloud‑based applications and services
• Flexibility in scheduling that may include participation after‑hours, weekends, holidays

• Current enrollment in a college program in IT, Business, or related field
• Strong customer service and communication skills
• Basic knowledge of Windows, macOS, and Microsoft Office
• Experience with hardware repair and mobile device troubleshooting preferred
• Familiar with automated workflows and basic scripting concepts
• Ability to exercise sound judgment and work independently

The expected salary range for this position is between $18.00 hour and $20.00 hour.

This is a short‑term, temporary position. Our temporary team members are eligible for paid sick leave where required by location.

This compensation and benefits information is based on the Orrick’s estimate as of the date of publication and may be modified in the future.

We are an Equal Opportunity Employer.