Digital Workplace Services Analyst

Position Overview

Join Mizuho as a Digital Workplace Services Analyst! This entry‑level role supports the delivery, governance, and continuous improvement of IT services within a fast‑paced Corporate and Investment Banking environment. The position is ideal for a candidate with 3–5 years of relevant experience who is looking to deepen expertise in ITSM processes, stakeholder engagement, and service operations within a highly regulated, global financial institution.

• Support day‑to‑day ITSM processes including Incident, Problem, Change, and Request Management.
• Contribute to continuous service improvement initiatives and process maturity efforts.
• Produce regular project reporting and dashboards for technology and business stakeholders.
• Maintain and improve ITSM documentation, process maps, and knowledge articles.
• Support audits, risk assessments, and regulatory requirements relevant to IT service delivery.
• Collaborate with global teams across infrastructure, applications, and operations.

• 3–5 years of experience in IT operations, IT service management, or a related technology role.
• Strong analytical and problem‑solving skills with attention to detail.
• Ability to communicate clearly with both technical and non‑technical stakeholders.
• Comfortable working in a structured, regulated, and time‑sensitive environment.
• Basic understanding of risk, controls, and compliance within financial services (desirable).

• ITIL Foundation certification or working towards it.
• Working knowledge of ITSM frameworks (e.g., ITIL) and service lifecycle concepts.
• Experience using ITSM tools such as Service Now, Remedy, or equivalent platforms.
• Experience with in a banking, financial services, or large enterprise environment.
• Exposure to service reporting, metrics, and operational governance forums.
• Degree in Information Technology, Computer Science, or related discipline (or equivalent experience).

• Proactive and eager to learn within a complex technology landscape.
• Well‑organized with the ability to manage multiple priorities.
• Collaborative mindset with a strong sense of accountability.
• Calm under pressure and able to respond effectively to incidents.

The expected base salary ranges from $70k–$85k. Salary offers are based on a range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses. In addition to salary, a generous employee benefits package is offered, with an eligibility for a discretionary bonus.

Mizuho has a hybrid working program with varying opportunities for remote work depending on the role, departmental needs, and local laws and regulatory obligations. In‑office requirements will be communicated during the recruitment process.

We are an EEO/AA Employer – M/F/Disability/Veteran. We participate in the E‑Verify program. We maintain a drug‑free workplace and reserve the right to require pre‑ and post‑hire drug testing as permitted by applicable law.