IT Technician II in Gainesville, FL

Job Details

Job Location:

Home Office - Gainesville, FL 32601

The Collier Companies is seeking an IT Help Desk Technician (Level II/III) to join our onsite Information Technology team. The role provides advanced technical support for end users, endpoint systems, Microsoft cloud platforms, and enterprise applications across the organization.

• Provide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripheral hardware.
• Troubleshoot and resolve escalated hardware, software, authentication, connectivity, and endpoint management issues.
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, One Drive, and Azure Active Directory (Entra ).
• Deploy, configure, maintain, and troubleshoot Windows 10/11 and macOS systems in an enterprise environment.
• Manage endpoint provisioning, configuration policies, compliance, and device security through Microsoft Intune.
• Utilize Zendesk ticketing platform to document incidents, service requests, asset tracking, and resolution details.
• Support user account lifecycle management including onboarding, offboarding, MFA setup, permissions, and access control.
• Assist with endpoint security remediation, patch management, software deployment, and vulnerability mitigation.
• Collaborate with infrastructure, networking, and cybersecurity teams on operational support and project initiatives.
• Maintain technical documentation, knowledge base articles, and standard operating procedures.
• Monitor ticket queues and ensure service level expectations are consistently achieved.
• Participate in system upgrades, deployments, migrations, and IT improvement initiatives.

• Minimum 3+ years of professional IT support experience in a corporate or enterprise environment.
• Minimum 3+ years of hands‑on experience supporting Microsoft 365 and Microsoft Azure environments.
• Strong technical knowledge of Windows 10 and Windows 11 administration and troubleshooting.
• Microsoft Intune / Endpoint Manager expertise.
• Azure Active Directory (Entra ) knowledge.
• Microsoft 365 administration and support.
• Desktop imaging, software deployment, and endpoint configuration experience.
• Experience supporting macOS devices in a business environment.
• Experience utilizing Zendesk or similar ITSM/ticketing platforms.
• Understanding of Active Directory, group policy, account administration, and endpoint security best practices.
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting.
• Strong analytical, troubleshooting, and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Demonstrated commitment to delivering exceptional customer service and end‑user support.

• Experience with endpoint protection and vulnerability management solutions.
• Experience supporting hybrid and remote workforce environments.
• Familiarity with scripting or automation tools such as Power Shell.
• Experience working within structured ITIL or service management environments.

• Microsoft Certified:
  Modern Desktop Administrator Associate
• Microsoft 365 Certified
• Azure Fundamentals or Azure Administrator Associate

• CompTIA A+
• CompTIA Network+
• CompTIA Security+

• Customer‑focused mindset with strong interpersonal skills.
• Ability to communicate technical concepts to non‑technical users.
• Strong organizational and time‑management skills.
• Ability to manage multiple priorities and escalations effectively.
• Self‑motivated with the ability to work independently and collaboratively.
• Strong attention to detail and commitment to operational excellence.

• Full‑time onsite position.
• Participation in a rotating weekly on‑call schedule for after‑hours support and incident response.
• Occasional evening or weekend work may be required for maintenance windows, upgrades, or critical issue resolution.
• Ability to lift and transport IT equipment including desktops, monitors, and related hardware as needed.

• 401(k) match 100% of your contribution up to 10% of your gross income.
• Up to 24 days off during your first year with an annual increase.
• Stylish TCC logo attire provided.
• Comprehensive medical, dental & vision insurance.
• Group & supplemental life insurance policy options.
• Healthcare reimbursement account & legal services insurance.
• Career growth opportunities.
• Industry education opportunities.

Background checks are an employment requirement.

The Collier Companies is an Equal Opportunity Employer.