Manager, Software Customer Acceleration

Overview

Define the success of our customers! As the Software Customer Acceleration Manager, you will drive customer adoption and market success for Shure Cloud and Shure’s broader software and services portfolio. You will partner with strategic customers and cross-functional teams including Product Management, Engineering, and Sales. This role leads complex pre- and post-sales engagements to remove technical and integration barriers and enable successful deployments  will be critical in amplifying the voices of the customer by translating field insights into actionable product and go-to-market recommendations that support revenue growth and continuous improvement.

This role is a remote position, reporting to our Niles, IL HQ office.

• Lead hands‑on pre‑ and post‑sales customer engagements with strategic and marquee customers to accelerate adoption of Shure Cloud and Shure’s broader software and services portfolio. Activities include delivering product demonstrations, leading proof‑of‑concepts (POCs), and supporting evaluations and deployments.
• Liaise closely with Global Product Management to track and expedite notable customer impacts, consolidate and prioritize feature requests, and ensure the completeness and quality of EBC/Roadmap and product marketing content.
• Proactively address customer inquiries and resolve complex technical challenges that may impede opportunity progression, implementation success, or long‑term product adoption, collaborating with Engineering and internal technical teams as needed.
• Collaborate with regional account and sales teams to share best practices, lessons learned, and insights from key customer engagements, enabling scalable success across the sales organization.
• Perform other duties as assigned.

• Bachelor’s degree in Business Administration, Marketing, Engineering, Computer Science, or a related field; equivalent experience may be considered.
• Minimum 7 years of progressive experience resolving complex technical challenges in Unified Communications, Audio/Visual, or adjacent enterprise technologies, preferably within large‑scale or global customer environments.
• Demonstrated ability to collaborate effectively with Global Product Management, Engineering, Sales, and cross‑functional teams to support customer success and commercial outcomes.
• Proven experience leading product demonstrations, proof‑of‑concepts, executive briefings, and customer‑facing sales events for technical or software‑based solutions.
• Strong aptitude for learning and applying new technologies, and quickly understanding evolving product capabilities, integrations, and customer use cases.
• Excellent verbal, written, and presentation skills for communicating complex technical concepts to technical and non‑technical audiences.
• Track record of supporting successful sales engagements, contributing to opportunity progression and deal closure in partnership with sales team.
• Exceptional problem solving and analytical skills, with the ability to assess ambiguous or complex scenarios and propose practical, scalable solutions.
• Hands‑on experience providing audio technical support, system design, configuration, testing, and equipment setup in customer or field environments.
• Ability to travel up to 25%, including visits to customer sites and attendance at industry events, conferences, and trade shows.
• Alignment with Shure’s Capability Map expectations at the appropriate job level.

Applicants must be currently authorized to work in the United States on a full‑time basis. Shure will not sponsor applicants for this position for work visas.

We offer competitive rewards packages, a comprehensive benefits suite that includes healthcare, mental health, retirement savings, paid time off, employee discounts, professional development, work‑life balance initiatives, and volunteer opportunities.