IT Field Technician - Long

Job Title:

IT Field Technician

ENT and Allergy Associates (ENTA), one of the nation’s largest ENT, Allergy, and Audiology medical practices, is seeking a full‑time IT Field Technician for our Long Island office locations. Hourly: $26/hour.

• Travel to all remote office and clinic locations to provide hands‑on technical support.
• Perform desktop‑level fixes including software installation/upgrades, hardware replacement, and system configuration.
• Execute preventative maintenance on workstations, printers, mobile carts, and peripherals.
• Field, document, prioritize, and resolve end‑user help requests via phone, email, and ticketing systems.
• Escalate complex issues to senior technicians or application specialists as appropriate.
• Perform post‑resolution follow‑ups to ensure sustained problem resolution.
• Apply diagnostic utilities and leverage knowledge bases to aid in troubleshooting Epic EHR.

• Serve as the field‑level owner for all end‑user devices supporting the Epic EHR implementation.
• Conduct on‑site assessments at each go‑live location to evaluate current hardware state and perform gap analysis against Epic workflow requirements.
• Coordinate hardware procurement, staging, deployment, and testing in alignment with Epic project timelines.
• Participate in Technical Dress Rehearsals (TDR) to validate all Epic‑facing hardware and peripheral configurations.
• Maintain and update end‑user device project plans, trackers, and go‑live readiness logs.
• Coordinate with Epic application project managers to ensure peripherals, storage, and hardware meet testing and production needs.
• Provide first‑line Epic technical triage at go‑live sites and support end users during training, testing, and activation periods.
• Collaborate with Epic application analysts to document and resolve site‑specific device compatibility issues.
• Maintain awareness of Epic upgrade cycles and assist with device readiness validation prior to upgrades.

• Conduct thorough, accurate hardware inventory assessments across all assigned locations.
• Maintain up‑to‑date records in the organization’s ITSM/asset management platform.
• Identify and report hardware aging or lifecycle risks, particularly for Epic‑critical devices.

• 3+ years of experience supporting PC systems, peripherals, and enterprise software in a multi‑site environment.
• Associate’s Degree or higher in Information Technology or a related field.
• Proficiency with Windows
  10/11 operating systems and Microsoft
  365.
• Experience with enterprise endpoint management tools (Intune, Connect Wise, Automate, or equivalent).
• Familiarity with EHR systems – Epic experience strongly preferred.
• Experience with single sign‑on solutions (Imprivata One Sign is a plus).
• Experience with  and Cisco Meraki.
• CompTIAA+ Certification preferred;
  Network+ or equivalent is a plus.
• Valid driver’s license, reliable transportation required for multi‑site travel.

• Highly organized with strong project management instincts; capable of managing multiple concurrent site deployments.
• Exceptional communicator – able to convey technical concepts to clinical and non‑technical audiences.
• Self‑motivated and comfortable working independently across distributed locations.
• Detail‑oriented with strong analytical and problem‑solving skills.
• Collaborative team player with experience supporting cross‑functional projects.
• Ability to perform effectively in fast‑paced, high‑pressure go‑live environments.
• Strong customer service orientation, particularly in clinical settings.

• Frequent travel to clinic locations in assigned region required.
• Dexterity required to operate keyboards, mobile devices, power tools, and computer components.
• Ability to lift and transport moderately heavy equipment (computers, monitors, printers, carts, etc.).
• Availability for extended hours during Epic go‑live activations and technical dress rehearsals.
• Schedule:
  
  Monday–Friday, 8:30am–5:00pm.

• Competitive hourly rate of $26/hour.
• Medical/Dental/Vision insurance.
• Company‑paid long‑term disability.
• Flexible spending account.
• Company‑paid life insurance; voluntary life insurance.
• 401(k) plan.
• Pet insurance.

ENT and Allergy Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.