Epic Beacon - IT​/Clinical Application Analyst; Hybrid​/Remote

Beacon (Oncology) Job Summary

IT Application Analyst‑Associate provides support for Epic and 3rd‑party applications used by supported departments. Responsibilities include implementation, support, maintenance, and optimization of applications, systems, and technologies. The role collaborates with other IT teams, leadership, and end users to create a cohesive, integrated product offering. It works with internal and external stakeholders to understand operational needs and design solutions that meet business requirements.

Epic is the primary software vendor; the position also supports other software vendors.

Hybrid if local or fully remote if experienced/certified and not local.

• IT Application Analyst
• IT Clinical Applications Analyst

RN License to practice professional nursing in the state of Texas required.

• Design, build, and test Epic and 3rd‑party applications for implementation, optimization, and ongoing support.
• Perform comprehensive testing for all designated applications, documenting progress, reporting, and resolving identified issues.
• Facilitate workflow design and validation in collaboration with end users.
• Assess and document workflows for assigned applications by interviewing/shadowing users.
• Determine areas for improvement and optimize workflows for existing applications, ensuring design and build are completed successfully, clearly documented, and integration testing performed while leveraging best practices.
• Follow process methodologies, policies, and procedures for software support and maintenance to ensure the integrity of electronic data.
• Recommend technology solutions that can improve the quality and efficiency of clinical and operational processes.
• React quickly and appropriately to situations, anticipating needs, making informed decisions, and seizing opportunities.
• Coach and mentor junior members of the team.
• Complete assigned tasks per defined project scope, timelines, and budgets for implementations, possibly working on multiple implementations simultaneously.
• Update assigned requests and project tasks, and effectively communicate status updates.
• Report risks for projects or requests promptly to the appropriate team members and manager.
• Coordinate installation of application changes following change control processes.
• Assess incoming incidents and resolve issues; if unable, escalate appropriately.
• Utilize standard departmental process and tools to ensure Service Line Agreement (SLA) compliance.
• Participate in on‑call coverage responsibilities.
• Adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations.
• Perform other related duties and responsibilities as required or requested.

• High School Diploma or GED (Bachelor’s highly recommended).
• Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation.
• Experience with Epic EHR preferred.
• Knowledge of industry standard practices in application support function.

• Certification in the assigned Epic Application required within six (6) months of hire and within 2 attempts.
• ITIL certification preferred.
• Maintain any current clinical licensure or certification in accordance with state governing board requirements; responsible for all activities required to maintain licensure.

• Effective verbal and written communication.
• Interpret and complete technical assignments with minimal supervision.
• Professional interaction with a diverse group of end users, internal/external teams, and vendors.
• Knowledge of healthcare operations, workflows, policies, and regulations.
• Ability to work effectively in a fast‑paced and dynamic environment.
• Outstanding analytical and problem‑solving/resolution skills.
• General knowledge and understanding of supported applications.
• Ability to understand and redefine processes to implement technology solutions effectively.
• Detail‑oriented, well‑organized, and demonstrate ownership for project success.
• Excellent customer service qualities.