Solutions Architect – Digital Workplace

Solutions Architect – Digital Workplace

First Quality is a family‑owned company with over 35 years of history, now employing more than 5,000 team members across North America. Headquartered in New York and Pennsylvania with eight manufacturing campuses in the U.S. and Canada, our group produces high‑quality personal care and household products for large retailers and healthcare organizations.

• Evaluate and recommend end‑user software and hardware; create and negotiate proposals for purchasing new or upgraded products.
• Establish and maintain the Digital Workplace Roadmap that continuously enhances and modernizes the end‑user experience.
• Deploy enterprise solutions that drive collaboration between team members and enable efficient teamwork.
• Work closely with Information Security to ensure endpoint security platforms are deployed, managed, and maintained properly.
• Assist in establishing and maintaining standards for endpoint software, hardware, and related peripherals, and setting and maintaining roadmaps.
• Provide training to the End User Technology team members on the use and administration of relevant platforms and services.
• Validate new and existing IT services to customers are optimal and meet business needs.
• Collaborate with other IT and business members to plan, build, and operate technologies and systems.
• Ensure end‑user technology solutions best fit First Quality and adhere to enterprise architecture principles.
• Create and maintain current documentation associated with applications and systems managed by the team.
• Maintain software licensing management and compliance.
• Provide Tier IV and escalation support to End User Technicians and engage with vendors and partners to resolve issues.
• Work closely with vendors for escalated issues and roadmap strategies for End User Hardware and Peripherals.
• Assist in project change management efforts.
• Administer Active Directory to maintain user and machine accounts, access rights, and group policy updates.
• Monitor and manage systems and services to ensure overall health and availability.
• Maintain up‑to‑date and secure desktop operating system images for First Quality.

• Bachelor’s degree in Computer Science or a related field (advanced degree preferred).
• 10–15 years of experience in an End‑User IT field.
• Strong problem‑solving and decision‑making skills with excellent written and verbal communication.
• High level of understanding of End‑User platforms and operating systems, including Windows 10 & 11, Apple iOS, macOS, Microsoft 365, Conditional Access, Entra , and traffic optimization.
• Experience with workstation image builds, deployment tools such as Microsoft Azure, SCCM, WDS, Intune, SOTI Mobi, and other MDMs.
• Familiarity with app streaming and Desktop‑as‑a‑Service platforms such as Citrix, Horizon VDI, Windows 365, Azure Virtual Desktop.
• Knowledge of encryption standards, Microsoft Purview, DLP technologies, and endpoint security agents such as Cyber Ark EPM, Netskope, Crowd Strike.
• Hardware experience with laptops, desktops, thin clients, and video conference systems.
• Ability to engage with all enterprise functions to articulate business and IT requirements.
• General knowledge of all IT disciplines and technology platforms.
• Ability to work within a 24/7 environment.
• Practical experience in IT management and strong project and process management skills.
• Excellent customer service, change management, and facilitation skills.
• Proactive commitment to professional development and staying abreast of technologies and industry trends.
• Strong organizational and time‑management skills; ability to deliver despite obstacles.

• Remote “home office” with occasional in‑office presence as required.
• Ability to work within a 24/7 environment.
• Travel up to 5% of the time (minimal travel required).
• Majority office environment with some plant and warehouse exposure.

• Competitive base salary and bonus opportunities.
• Paid time off (three‑week minimum).
• Medical, dental, and vision coverage starting day one.
• 401(k) with employer match.
• Paid parental leave.
• Child and family care assistance (dependent care FSA with employer match up to $2,500).
• Bundle of joy benefit…