Lead Director, AI​/ML Solutions Engineering & Delivery

Introduction

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Health is hiring a Lead Director, AI/ML Solutions Engineering & Delivery to deliver better health outcomes by meeting consumers where they are—through local care, digital experiences, and a nationwide team committed to quality, safety, and affordability. The Solutions Engineering and Infrastructure organization is building an enterprise AI/ML capability that delivers reliable, responsible, and secure AI-powered platforms and solutions at Fortune5 scale.

This role is foundational to developing that capability. Reporting to the Executive Director of AI/ML, this leader will build and lead a Forward Deployment engineering and Delivery Factory team embedding with leaders in IT Operations, Security, and Observability to deliver AI Ops solutions and products. The role partners closely with leaders and engineers across IT Operations, Security, AI/ML, Observability, and Product to establish standards, frameworks, and massively scalable architectures while leading end-to-end delivery from proposal and prototype through production and enterprise adoption.

This is a U.S.

-based remote position; candidates must reside within the United States.

• Partner with technical leaders (in IT Ops & Cybersecurity) to define project scope, shape proposals, build trust, and ensure successful adoption
• Own the technical vision and end-to-end delivery of agentic and native AI/ML solutions, bridging the gap between product capabilities and customer-specific needs.
• Rapidly build proof of concepts/prototypes and validate new use cases with measurable success criteria (i.e.: OKRs and KPIs) with stakeholders.
• Scale proven prototypes into production-grade solutions or reusable products.

• Define and operationalize engineering and delivery standards for agentic and AI/ML-native applications.
• Collaborate with Solutions Architecture on design reviews for high-impact initiatives; identify cross-domain risks (security, privacy, resiliency, data quality, cost) and drive mitigation plans.
• Design Agentic AI systems that are distributed, fault-tolerant systems for real-time and batch workloads, supporting high-throughput inference, low-latency APIs, and multi-tenant enterprise usage.

• Lead, hire, and mentor high-performing Forward Deployment Engineers, and Technical Product Managers fostering a culture of technical excellence and high-speed execution.
• Enforce strong project management and agile methodology principles as part of every delivery cycle.
• Raise engineering quality through coaching, trainings, design patterns, and technical onboarding materials.
• Build internal playbooks and templates (golden paths) to accelerate delivery and ensure compliance with standards.
• Guide the team in resolving complex technical obstacles, including API integration, security, data infrastructure, and system performance tuning.
• Serve as a technical liaison to peer AI/ML leaders across CVSHealth to promote reuse, interoperability, and consistent practices.

• Manage proposals, project estimates, budgets, chargeback models and vendor relationships for all delivery work and service providers, ensuring value, performance, and compliance.
• Establish operating rhythms, performance metrics, and transparent reporting for delivery, project health, and costs.

• Progressively responsible leadership in software engineering, delivering enterprise-grade platforms and distributed systems in regulated environments.
• Program and delivery leadership managing multiple concurrent initiatives, driving large-scale execution across…