Director, Infrastructure Communications

Position Title

Director, Infrastructure Communications

Full time

Hawk Hill campus (Philadelphia) with responsibilities across three physical campuses in Pennsylvania. Hybrid work schedule with on‑site presence required.

$110,000 – $130,000 annually, commensurate with experience and education.

• Lead and mentor the Infrastructure Communications team, overseeing staffing, professional development, and performance management.
• Establish, test, and maintain Disaster Recovery (DR) and Business Continuity Plans (BCP) for critical network and telecommunications services.
• Drive strategic planning and cost estimation for projects that impact network infrastructure, telecommunications services, and security.
• Manage system and service planning, budgeting, procurement, and capital‑budget oversight for the unit.
• Lead Green IT initiatives, optimizing power and cooling and reducing the carbon footprint of the network infrastructure.
• Evaluate, recommend, and implement technologies for data, voice, and video services across the multi‑campus footprint.
• Oversee wired and wireless network operations, including site‑to‑site/VPN connections, core routing, performance analysis, and proactive monitoring with AIOps tools.
• Diagnose, troubleshoot, and resolve performance and connectivity issues, managing network software, hardware, and reporting tools.
• Deploy and manage Software‑Defined Wide Area Networking (SD‑WAN), DNS, DHCP, and IPAM to optimize routing and redundancy.
• Design and enforce network segmentation strategies for secure onboarding and management of IoT devices.
• Lead telecommunications operations for IP‑PBXs, unified messaging, call accounting, emergency notification, and related systems.
• Develop strategic roadmap and lifecycle management for cloud‑based Unified Communications as a Service (UCaaS) platforms.
• Manage vendor relationships, develop RFPs, negotiate contracts, and oversee procurement for telecommunications, networking, and cabling services.
• Supervise cabling plant for data, voice, and television; manage third‑party service providers and service level agreements.
• Collaborate with the Chief Information Security Officer and Network Security Engineer on Zero Trust Network Access (ZTNA) and Secure Access Service Edge (SASE) implementations.
• Align network and telecommunications security postures with NIST, CIS, HEOA, and higher‑education requirements.
• Represent the team on Change Management Board, Architecture Review Board, and technology adoption committees.
• Maintain cabling documentation, evaluate technical and financial feasibility of new products, and coordinate with IT administrators for connectivity to data centers.
• Oversee network border connectivity, security compliance, and third‑party process adherence.

• Bachelor’s degree in Information Technology or related field, or equivalent combination of education and experience.
• Minimum 10 years of experience managing networking and communications infrastructure; at least 5 years of supervisory experience.
• In‑depth experience with L2 switching (SPBM/VLAN/STP/LACP) and L3 routing protocols (IS‑IS/VRF/BGP/OSPF); BGP experience a plus.
• Experience implementing enterprise communications systems and coordinating hardware/software upgrades.
• Project management experience deploying communications wiring and supporting copper and fiber backbone infrastructure.
• Knowledge of 802.11 wireless standards, CAT5E/6/6E, and fiber cabling.
• Understanding of AC/DC power, UPS, and power‑management systems.
• Experience with network security technologies (firewall, IPS).
• Budget planning, financial modeling, and procurement experience.
• Excellent problem‑solving, organization, and project‑management skills; ability to work independently and collaboratively.
• Proficiency with Microsoft Word, Excel, and database software.
• Valid driver’s license.
• Preferred:
  Linux and Windows system administration, virtualization platforms, cloud‑based PBXs, vendor ecosystems such as Extreme Networks, Fortinet, Ruckus, or Aruba.

The role is hybrid, with onsite presence across three campuses and remote work. Duties include walking, standing, lifting up…