Project Engineer OIT

OVERVIEW & PURPOSE

Optimized IT is regional in scope, providing Managed IT Services from small to mid-sized organizations including Commercial Business, Not-for-Profit, and K-12 markets. We are seeking a highly skilled Project Engineer with good client communication skills and an appetite to solve problems.

The Project Engineer spearheads client onboarding, product deployment, and service enhancements. Acting as an escalation point, they collaborate with the NOC and Service Department, both internally and externally. This role also drives automation and AI-enabled service delivery improvements. On-call availability is required. This position reports to the Director of Service and works closely with the Project Manager & Solutions Architect.

ESSENTIAL FUNCTIONS Mentor and train other members of the Service & NOC Team andseekto continually improve processes company wide

Build and deploy new client hardware (servers – physical or virtual, switches, firewalls, and/or SAN) through project engagements

Design, implement, and support automation solutions using scripting (Power Shell) and platforms such as Rewst, HATZ.AI, and N‑central (N
* N)
Develop andmaintainreusable automation scripts, runbooks, and AI-assisted workflows to improve service efficiency and consistency

Receive escalated customer calls for complex troubleshooting and technical support

Collaborate with external vendors and partners to test,validate, and implement solutions

Provide continual status updates to customers and project managersregardingtickets, automation initiatives, and projects

Proactivelyidentifyproject risks, constraints, and opportunities for automation or AI optimization and manage accordingly

Provide detailed specifications for proposed solutions including materials,manpower, timelines, and automation strategy

Assistengineering teams in creating demonstrations of proposed solutions, including automation workflows and AI use cases

Contribute to continuous improvement of internal systems through automation, scripting, and integration of AI tools

COMPETENCIES Expert understanding of Microsoft 365, Azure, Server platforms, and Exchange Expert understanding of Microsoft system management(AD, Group Policy, DNS, DFS, NPS, etc.)Strong understanding of storage solutions

Strong understanding of virtualization (VMware VCP a plus)
Strong understanding of networking (Advanced Routing Protocols, VLAN, NAT, BGP, etc.)Strong understanding of firewalls (Familiarity with Sonic Wall and Cisco ASA a plus)

Experience with backup and disaster recovery solutions

Advanced scripting skills, particularly in Power Shell, for automation and systems management

Hands-on experience with automation platforms such as Rewst, HATZ.AI, and N8

Nor similar tools

Experience designing and implementing IT process automation and AI-assisted workflows

Familiarity with API integrations and workflow orchestration tools

Some experience with mobile device management

Strong attention to detail and accuracy

Excellent time management skills and ability to multi-task Ability to work cross-functionally and communicate with internal teams, customers, and vendors

Highly motivated, energetic self-starter with a passion for innovation

Adaptable to change and able to work under pressure in a fast-paced environment PERKS

An easy-going environment and culture (we all enjoy what we do)
Hybrid work flexibility (Mon–Tues in office; Wed–Fri work from home)
A stand-up desk and your own LEGO set on your first dayA proactive approach to ongoing training to help you develop life-long skills, including automation and AI technologies

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibility.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, mfds, and software tools.

PHYSICAL DEMANDS
The physical demands described here are representative of…