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Major Incident Manager
Remote / Online - Candidates ideally in
Wilmington, New Castle County, Delaware, 19804, USA
Listed on 2026-06-01
Wilmington, New Castle County, Delaware, 19804, USA
Listing for:
Yochana
Full Time, Remote/Work from Home
position Listed on 2026-06-01
Job specializations:
-
IT/Tech
IT Project Manager, IT Support
Job Description & How to Apply Below
Major Incident Manager
Location:
Wilmington, Delaware (Remote Position)
Job Type: Full time position
Interview process:
Team Interview
Shift Timings:
Mon - Thu (11:00pm EST- 09:00am EST) shift with Fri, Sat & Sun week offs
Job Description:
- Candidate must be local to Wilmington, Delaware
- Minimum of 3+ years' experience as a Major Incident Manager
- Experienced in reviewing proposed major incidents, assessing criticality and business impact
- Experience in facilitating high severity incident bridge calls
- Engage and escalate to needed individual/ resource teams
- Working knowledge of IT Service Management tools
- Document activities and discussion during major incidents.
- Communicate throughout any event to required levels of leadership
- Ability to facilitate a Daily Operations Call reviewing previous major incidents
- Recommend corrective actions based on Major Incident events
- Experience in Service Now or a comparable ticketing system
- Good communication skills to interact with both customer and end user over phone and through email
- Hands-on experience required managing and handling Outage meetings with executive leaders
- ITIL knowledge preferred, understanding on Change, Problem and Demand management is a must
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