Customer Success Manager, PSA Verified; Remote - West Coast

Company Overview

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

As a PSA Verified Customer Success Manager, you will play a vital role in the PSA Verified repack ecosystem. You will work directly with our Verified clients maintaining and expanding their repack business, ensuring the readiness and delivery of each order to sustain trust and confidence of collectors and buyers. You’ll report to the Senior Manager, Vault Operations & Customer Experience and work remote, preferring candidates within commutable distance of West Coast and South region offices (Santa Ana, CA and Plano, TX).

Candidates must be authorized to work in the United States.

• Maintain acquisition and delivery schedules for repack customers post-launch.
• Forecast future client orders for Vault Operations readiness.
• Create check-ins for each client to maintain progress towards each series.
• Highlight new opportunities for product growth with each client.
• Suggest target high-value inventory to build around repack series.
• Coordinate with clients to adjust PSA offers campaigns to match inventory pacing needs.
• Monitor social media on audience feedback for each product.
• Review with Vault Operations team on all box supply refill needs.
• Work with data team to monitor client health.
• Work with finance and accounting to align on client reporting and invoicing.
• Catalog common production issues and partner with your manager to improve workflows aimed at limiting the number of issues.
• Collaborate with the Vault Operations team as needed to review and improve ingestion and logistical processes, clarifying any discrepancies or issues.

• Familiarity and prior experience with standard concepts, practices, and procedures within the fulfillment ecosystem.
• Proven ability to work independently and meet deadlines.
• Passion for customer experience with a demonstrated track record of going above and beyond to create excellent customer experiences.
• Prior experience in supply forecasting preferred.
• Strong attention to detail along with excellent research skills.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Strong understanding of Google Sheets, Docs and similar tools.
• Excellent written and verbal communication skills along with collaboration skills to work effectively with cross-functional teams.
• Familiarity with card collecting and trading, with prior experience in the field being highly desirable.

The salary range for this position is $94,000 - $122,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation. Please ask your recruiter for details.

• Health Insurance:
  All full-time employees are eligible to enroll in Medical, Dental, and Vision.
• Additional Benefits:
  Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
• 401(k) Matching Plan:
  Competitive 401k matching plan to support future financial goals.
• Vacation:
  All salaried employees are eligible for flexible time-off.
• Holiday Pay:
  All regular, full-time employees are eligible for ten company paid holidays.
• Employee Discounts:
  Employees receive discounts on select grading services for approved submissions.
• Flexible
  
  Hours:
  
  Many teams offer flexible scheduling with varying shifts, accommodating needs.
• Fun Working Environment:
  Team members participate in celebrations, holiday events, and team building activities.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. If you require accommodation to apply or interview due to a disability or special need, please email