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Remote Technical Support Engineer — Enterprise SaaS

Remote / Online - Candidates ideally in
Fall River, Bristol County, Massachusetts, 02720, USA
Listing for: Zinier
Remote/Work from Home position
Listed on 2026-06-01
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Zinier is seeking a Technical Support Engineer to enhance customer experience. This role involves troubleshooting platform challenges, managing customer tickets, and collaborating with Engineering and Product teams. Ideal candidates should have 2–5 years of SaaS support experience, excellent troubleshooting skills, and a customer-first mentality. This position is remote-friendly, requiring occasional travel for customer interactions along with a Bachelor's degree preferred in relevant fields.
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