Senior ServiceNow Software Integration Developer DHS; Remote Security Clearance

Position: Senior ServiceNow Software Integration Developer DHS (Remote) with Security Clearance
Description
* We are open to supporting 100% remote work anywhere within the continental US
* As aSenior Service Now Software  Integration Developer, you play a pivotal role in successfully designing and deploying Service Now solutions for our clients. In this role, you willbe responsible for designing,configuring, customizing, and implementingintegrations between

Service

Nowand internal/externalapplications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

At the senior level, you are expected to workboth independently and collaboratively based on project needs. Your responsibilities include:
* Design, develop, and maintain

Service

Now integrations supporting enterprise call center and case management workflows.

* Implement and support inbound/outbound integrations using REST APIs,Integration Hub, and event-driven patterns.

* Configure andmaintaindata ingestion pipelines (Import Sets, Transform Maps) ensuring data quality, normalization, and deduplication.

* Develop server-side logic (Script Includes, Business Rules, Scheduled Jobs) to support integration processing and workflow automation.

* Implement asynchronous processing (events, queues, retries) to ensure reliable, scalable data exchange.

* Support CTI/CIAsintegrations (e.g.,Open Frame, screen-pop, interaction data handling) and distinguish real-time vs. post-interaction updates.

* Ensure data integrity using correlation IDs, external identifiers, and idempotent processing patterns.

* Troubleshoot and resolve integration issues across Service Now and external systems;support testing, deployment, and operational monitoring.

* Collaborate with architecture and security teams to implement API-based, event-driven, or zero-copy integration patterns as appropriate. Basic Qualifications
* US Citizenship is required(required by the federal government for this position).

* Must have an active Public Trust clearance (any agency)

* Must be able to obtain a DHS Public Trust clearance.

* MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

* 9+ years IT experience.

* 3+ years Service Now development experience.

* 3+years of experience with REST integrations (Scripted REST APIs, RESTMessage

V2). Desired Skills
* Active

DHS, ICE, or DoDgovernment clearance

* Experience integrating Service Now with

CCaaS/CTI platforms (e.g.,Open Frame, call event handling).

* Experience with MID Server and secure network integrations.

* Experience with Workflow Data Fabric (WDF) or similar external/zero-copy data patterns.

* Experience with Integration Hub (Spokes, Actions, Flow Designer).

* Experience with data ingestion (Import Sets, Transform Maps).

* Experience with server-side scripting (JavaScript, Business Rules, Script Includes).

* Experience with asynchronous processing patterns (events, scheduled jobs, queues).

* Experience working with Service Now data model, preferably CSM/Case Management.

* Service Now certifications: CSA (required/preferred), CIS-CSM or CIS-ITSM. Professional Skills
* Hands-on experience troubleshooting and resolving technical issues.

* Detail-oriented tendencies with excellent problem-solving and analytical abilities.

* The ability to work effectively in a team-oriented, collaborative environment.

* Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally.

* Ability to work in afast-paced environment #DMX
24 #senw
22 #Indeed #LI-CC1 #Clearance #SWICE
23 Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .

Together, our employees are empowered to share their expertise and collaborate with…