More jobs:
Cloud Engineer; Managed Services
Remote / Online - Candidates ideally in
Addison, Dallas County, Texas, 75001, USA
Listed on 2026-06-02
Addison, Dallas County, Texas, 75001, USA
Listing for:
Vaco LLC
Remote/Work from Home
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, Cloud Computing
Job Description & How to Apply Below
Location:
Remote Position Type: 6M C2H Hourly / Salary: BOE! JOB SUMMARY Vaco is currently seeking a Cloud Engineer (Managed Services) for a 6M C2H opportunity that is remote. The Cloud Engineer (Managed Services) will be accountable for the ongoing operation, administration, monitoring, support, and continual optimization of customer cloud environments across major public cloud platforms including Azure, AWS, GCP, and OCI.
The Cloud Engineer (Managed Services) will focus on core cloud operations, service delivery, governance compliance, handling incidents / requests / changes, maintaining documentation, and clear customer communications. While automation, Dev Ops practices, and reliability engineering are part of the role, it is applied primarily to enhancing operational efficiency, consistency, and scalability. The Cloud Engineer (Managed Services) will manage routine and moderately complex operational tasks and troubleshooting, where more advanced, high-risk, or architecture-intensive work is escalated to senior engineers or architects, as needed.
Cloud Operations / Support – Monitoring / Supporting Cloud Infrastructure / Platform Services / Operational Tooling Across Customer Environments Incident / Request Management – Responding to Incidents / Service Requests / Alerts / Escalations | Triage / Troubleshooting / Service Restoration / Resolution Follow-Through Operational Tasks / Change Execution – Executing Standard Changes / Recurring Tasks | Provisioning / Deprovisioning / Access Changes / Maintenance / Backup Validation / Patching / Platform Hygiene Cloud Administration – Administering Resources Across Compute / Storage / Networking / Identity / Security / Governance within Major Cloud Platforms ITSM Process Adherence – Following ITSM Practices (Incident / Request / Change / Escalation / Documentation / Customer Communication) in Alignment with Service Expectations Customer Engagement – Professionally Participating in Customer Meetings / Status Calls / Service Reviews Cross-Functional Collaboration – Working with Team Leads / Engineers / Architects / Service Delivery Teams to Resolve Issues / Complete Operational Work Monitoring / Compliance Support – Monitoring / Alerting / Tagging / Policy Management / Cost Visibility / Compliance Activities Automation / Tooling – Utilizing Scripting / Automation / AI Tools | Improving Consistency / Reduce Manual Effort | Dev Ops / SRE Tooling Exposure (strongly preferred) On-Call / After-Hours Support – Participating in On-Call Rotation | Supporting After-Hours / Weekend Work for Incidents / Maintenance / Approved Changes Troubleshooting / Issue Ownership – Troubleshoot / Own Issues in Live Production Environments Time Management / Prioritization – Managing Competing Tickets / Tasks Effectively Across Multiple Customers and/or Work streams while Meeting Commitments Documentation / Process Discipline – Maintaining Strong Documentation Standards with Attention to Detail | Adherence to Change Control / Operational Processes Identity / Access Management (working knowledge) – Applying IAM Concepts | RBAC / Least Privilege / Security Groups / Firewall Concepts / DNS / Core Networking Fundamentals Monitoring / ITSM Fundamentals (familiarity) – Monitoring / Alerting / Logging / Event Response | Core ITSM Disciplines in Managed Cloud Environments Independence / Team Collaboration – Escalating Appropriately | Collaborating Across Internal / External Teams Dev Ops / SRE Exposure (foundational knowledge) – Source Control / Pipelines / IaC / Observability | Related Dev Ops / SRE Concepts (supporting skillset) JOB REQUIREMENTS IT Infrastructure / Cloud Operations (3+ years) – Customer-Facing Support in IT Infrastructure / Cloud Operations / Systems Administration / Managed Services Support Cloud Platform Operations (hands-on) – Supporting Major Cloud Platforms (Azure / AWS / OCI / GCP) | Strong Operational Capability Production Support Experience – Supporting Incidents / Requests / Changes / Recurring Administration Activities in Live Production Environments Server / Networking Fundamentals (familiarity) – Windows…
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