Senior M365 Engineer

Senior M365 Engineer DETAILS

Location:

Remote Position Type: 6M Contract (w/ likely extensions and potential conversion to fulltime) Hourly / Salary: to $60W2+ (based on experience level) JOB SUMMARY Vaco is currently seeking a Senior M365 Engineer for a 6M Contract (w/ likely extensions and potential to convert to fulltime) that is remote. The Senior M365 Engineer will focus on operations and support, blending deep technical expertise across M365 (Exchange / Teams / SharePoint), Azure, Active Directory, InTune, SQL, and Windows Server with strong incident management, customer communication, and leadership skills in a 24x7 enterprise setting.

The Senior M365 Engineer will essentially play the role of a high-level technical firefighter and trusted advisor for enterprise Microsoft environments. The Senior M365 Engineer will own complex incidents and problems end-to-end, from rapid triage and troubleshooting of critical (Sev 1/2) issues all the way through root cause analysis and prevention. Beyond reactive support, the Senior M365 Engineer will focus on proactive work, including conducting supportability reviews before major M365 / Azure migrations or deployments, recommending improvements for performance and reliability, leading patching and maintenance activities, and ensuring changes happen safely with minimal disruption.

The Senior M365 Engineer will act as the main technical point of contact for customers, collaborates with Microsoft when needed, prepares technical content for business reviews, maintains documentation, drives process improvements, and mentors junior team members. Microsoft Platform Support – Supporting MS Workloads through Remote Diagnosis / Debugging / Remediation of Complex Issues Incident Management / Escalation Support – Owning Incidents End-to-End (Triage / Troubleshooting / Coordination / Communication Through Resolution) | Serving as Escalation Point for Critical Sev 1 / 2 Incidents Root Cause Analysis / Preventive Action – Driving RCA for Major Incidents / Implementing Corrective Actions to Prevent Recurrence Supportability Reviews / Migration Readiness – Conducting Supportability Reviews for Major MS Migrations / Deployments (M365 / Azure / Teams / SharePoint / Exchange / SQL) Architecture / Configuration Guidance – Providing Design / Configuration Recommendations (High Availability / Performance / Supportability Focus) Change Management / Platform Support – Participating in Planning / Execution of Customer Change Windows for MS Platforms Patching / Hotfix Management – Leading Patching / Hotfix Deployments (Safe Rollouts / Minimal Downtime / Post-Change Validation Emphasis) Risk Assessment / Reviews – Evaluating Advisories / Updates | Recommending Risk-Aligned Patching Strategies Customer Advisory / Vendor Coordination – Trusted Technical Advisor Coordinating with MS for Complex Defect Resolution / Maintaining Single Point of Contact Experience Client Success / Executive Reporting – Partnering with Client Success Teams to Support Q  / E  Reviews / Presenting Technical Health / Performance Metrics Documentation / Knowledge Management – Creating / Maintaining Technical Documentation / Runbooks / Knowledge-Base Articles Improving Resolution Efficiency Continuous Improvement / Automation – Contributing to Process / Tooling / Automation Enhancements across Microsoft Support Operations Mentorship / Knowledge Sharing – Mentoring / Cross-Training Engineers (MS Technologies / Best Practices) JOB REQUIREMENTS Microsoft Platform Support – Supporting MS Workloads through Remote Diagnosis / Debugging / Remediation of Complex Issues Incident Management / Escalation Support – Owning Incidents End-to-End (Triage / Troubleshooting / Coordination / Communication Through Resolution) | Serving as Escalation Point for Critical Sev 1 / 2 Incidents Root Cause Analysis / Preventive Action – Driving RCA for Major Incidents / Implementing Corrective Actions to Prevent Recurrence Supportability Reviews / Migration Readiness – Conducting Supportability Reviews for Major MS Migrations / Deployments (M365 / Azure / Teams / SharePoint / Exchange / SQL) Architecture / Configuration Guidance –…