Litigation Support Intake Analyst

Our client, a professional services organization, is seeking a Litigation Support Intake Analyst to support intake workflows and ensure accurate tracking of client requests throughout the litigation process. This role focuses on managing and quality‑controlling intake communications, coordinating with internal litigation and forensic teams, and communicating with external clients as needed to keep matters current and organized. The ideal candidate is detail‑oriented, customer‑focused, and comfortable working in a fast‑paced environment, with a general understanding of the litigation lifecycle and how technology supports discovery and document management.

Prior Salesforce experience is a plus but not required. This is a fully remote position, open to candidates anywhere in the U.S., with standard business hours (9am–5pm ET).

Oversee and maintain intake workflows for litigation and forensic support requests within a CRM system. Responsibilities include monitoring inbound communications, confirming requests are properly logged, ensuring matters are associated with the correct records, and coordinating with internal and external contacts as needed to keep intake queues accurate and up to date.

• Support intake operations across all phases of the litigation lifecycle
• Review and verify incoming email and phone requests to confirm new work is captured correctly in the system
• Coordinate with internal legal technology and support teams to ensure workflow queues remain current
• Engage with external contacts when clarification or confirmation is required
  
  Communicate regularly with clients and third parties, including law firms, corporations, and public entities, via phone, email, and virtual meetings

• Undergraduate degree preferred with prior exposure to litigation support considered helpful but not mandatory
• Experience using a CRM or case management platform preferred but not required
• General familiarity with computer hardware, peripherals, and basic network concepts required
• Foundational understanding of litigation processes and the role of technology in discovery, document production, and electronic file management
• Strong organizational, customer service, project coordination, and written and verbal communication skills required

• Ability to communicate professionally and effectively with legal, technical, and administrative stakeholders
• Self‑directed and detail‑oriented, with the ability to understand how individual tasks fit into broader objectives
• Adaptable and responsive in a deadline‑driven environment while managing multiple concurrent priorities
• Collaborative mindset with a willingness to share information and support team goals
• Strong planning and prioritization skills across related work streams
• Ability to work productively in a diverse and inclusive environment
• Consistent attention to detail with strong follow‑up and follow‑through skills

Expected salary for this role is $55,000 - $65,000 commensurate with experience, training, skills, qualifications, and other market factors.