IT ServiceNow Platform Manager; US Remote

Job Description

We are seeking a highly motivated and experienced individual to manage our Service Now Platform and lead our team responsible for its administration, development, and strategic direction, including core modules such as ITSM, GRC, and CMDB. This role is pivotal in ensuring our Service Now platform delivers exceptional user experiences, streamlines IT operations, and aligns with our broader business objectives.

• Platform Management:
  Oversee the entire Service Now platform, ensuring optimal performance, availability, and security.
• Team Leadership:
  Lead and mentor a team of Service Now developers and analysts, fostering a collaborative and high‑performing environment, providing coaching to support the team in achieving their individual development goals.
• Strategic Vision:
  Develop and implement a Service Now roadmap that aligns with IT and business strategies, driving innovation and continuous improvement.
• User Experience Focus:
  Champion a user‑centric approach, gathering feedback, analyzing user needs, and implementing solutions that enhance employee productivity and satisfaction.
• Project Management:
  Lead Service Now projects, from requirements gathering to implementation, ensuring timely delivery and successful outcomes.
• Stakeholder Engagement:
  Collaborate with IT and business stakeholders to understand their needs, gather requirements, and ensure alignment with Service Now capabilities.
• Collaboration:
  
  Work across functional teams in a global environment.

• Service Now Expertise:
  Deep understanding of Service Now architecture, best practices, and core modules (ITSM, GRC, CMDB). 3‑5 years experience preferred.
• Leadership
  
  Experience:
  
  Proven track record in leading and managing technical teams in a large enterprise environment, fostering a positive and collaborative culture.
• Strategic Thinking:
  Ability to develop and execute a strategic vision for the Service Now platform, aligning with organizational goals. Maintain a broad understanding of the current and emerging IT Service Management trends and developments.
• Customer Focus:
  Strong commitment to understanding and meeting user needs, with a focus on delivering exceptional experiences.
• Project Management
  
  Skills:
  
  Experience in Agile project management methodologies and managing complex IT projects, from initiation to closure.
• Excellent Communication:
  Ability to communicate effectively with technical and non‑technical stakeholders at all levels, and represent complex topics verbally and visually to leadership in a concise manner.

Candidate can reside anywhere in the US.

• Bachelor’s Degree with 8+ years of professional experience.
• 3+ years of experience in Service Now platform.
• 2+ years of professional leadership skills.

$150,000 USD - $170,000 USD

None

None

Position Type:
Experienced. Referral Payment Plan:
No.

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match 10%
• Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.