Implementation Specialist

About DTN

DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather‑driven industries make faster, smarter decisions.

DTN is seeking an experienced Implementation Specialist to join our Professional Services team and support the successful deployment of enterprise‑grade SaaS and RaaS solutions for global customers.

• Partner with customers to understand business requirements, operational workflows, and technical objectives.
• Translate customer requirements into implementation designs and configuration plans.
• Configure DTN platforms to support customer use cases, integrations, workflows, and data mapping requirements.
• Develop and execute testing strategies to validate implementation quality and functionality.
• Execute implementation plans aligned to customer business goals and timelines.
• Support development of implementation documentation, best practices, and training materials.
• Collaborate with customers on technical migrations, organizational adoption, and change management activities.
• Assist in developing project plans, RACIs, and customer implementation strategies.
• Lead customer meetings, stand‑ups, and implementation status reviews.
• Identify and resolve implementation, integration, and adoption issues throughout the deployment lifecycle.
• Proactively manage implementation risks, dependencies, and roadblocks.
• Deliver customer training and knowledge transfer to support adoption and self‑sufficiency.
• Partner cross‑functionally with Project Managers, Transformation Consultants, Sales, Product, and Support teams to ensure coordinated delivery.
• Document implementation decisions, lessons learned, and best practices to support future enhancements and scalability.
• Provide customer and implementation feedback to Product and Engineering teams to support continuous improvement.

• 5+ years of hands‑on experience implementing B2B SaaS or enterprise software solutions.
• Strong technical aptitude with the ability to quickly learn and apply new technologies and platforms.
• Experience with solution design, configuration, integration, testing, and validation.
• Strong problem‑solving and critical‑thinking skills.
• Proven project management experience with the ability to drive initiatives from planning through execution.
• Experience working cross‑functionally with customers, architects, project managers, and technical stakeholders.
• Excellent communication and interpersonal skills with the ability to engage effectively at all organizational levels.
• Strong analytical and strategic thinking skills.
• Customer‑centric mindset with a passion for delivering value and driving customer success.
• Bachelor’s degree required.

• Experience with in agriculture, energy, transportation, or weather‑sensitive industries.
• Familiarity with service design methodologies and project management tools.
• Experience supporting enterprise SaaS implementations in complex customer environments.

• Competitive Salary – $58,000 to $77,000 base pay range, with performance‑based variable pay.
• Unlimited PTO
• Flexible working hours and remote work model (position dependent).
• Competitive medical, dental and vision insurance plans.
• 6% 401K matching.
• Unlimited access to 13,000+ courses via learning platform.
• Employee Assistance Program (EAP).

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.