Information Technology Technician; Local Government - Somerset County MH

Bedford-Somerset DBHS is a local county government agency providing services to individuals with developmental disabilities and/or behavioral health concerns. This opportunity is for an Information Technology (IT) Technician to provide technical support and systems assistance for DBHS staff at the agency's primary offices, field-based environments, and other remote locations. The position supports agency workstations, software, systems, peripherals, communication services, and other IT resources utilized throughout the organization to help ensure staff have reliable, accessible tools needed to effectively serve individuals and communities.

Full‑time position includes benefits such as healthcare coverage, pension plan, student loan reimbursement program, flexible spending account, paid holidays, work/life balance with alternative work schedule options, wellness time, paid time off, paid sick time, employee assistance program and family medical leave.

• Provide first-line support for end users utilizing agency workstations, laptops, tablets, software, devices, systems, and services.
• Troubleshoot and resolve issues related to Microsoft Windows operating systems, Microsoft Office 365 applications, and other software utilized throughout the agency.
• Provide support for peripherals and accessories including keyboards, mice, docking stations, security tokens, webcams, signature pads, monitors, printers, copiers, multifunction devices, VoIP phones, conferencing equipment, cellular devices, and other related IT equipment.
• Assist remote users with VPN connectivity, internet connectivity, security certificate installation, and other remote access support needs.
• Escalate unresolved or complex issues to higher support levels or vendors when necessary.
• Manage assigned work through the IT Help Desk ticketing system.
• Communicate and collaborate with agency staff and other IT personnel to promote timely coordination, accurate documentation, and quality customer support.
• Maintain detailed records of reported issues, troubleshooting steps, resolutions, and follow‑up activities.
• Assist with software installation through Intune or other mobile device management services, or local workstation installations.
• Assist with maintaining accurate inventory records, asset labeling, equipment organization, and proper storage of incoming and returned equipment.
• Support user onboarding and offboarding processes, account creation and management, password resets, security group assignments, software license assignments, endpoint protection, software updates, and related administrative tasks in accordance with agency policies and security standards.
• Assist with troubleshooting network connectivity, internet access, VPN connections, and related infrastructure issues to maintain effective access to agency systems and communication tools.
• Assist with basic software development, code maintenance, report creation, and documentation for the Electronic Health Record (EHR) and other agency applications.
• Create and maintain technical documentation, knowledge‑base articles, training materials, how‑to guides, and other user support resources.
• Provide equipment orientation and initial technology training for newly hired staff.
• Conduct one‑on‑one, group‑based, and classroom‑style training as needed.
• Maintain a safe, organized, and professional work environment.

• The position reports to the DBHS Office for work.
• Full‑time employment; work hours are 8:00 AM to 4:00 PM, Monday – Friday, with a 30‑minute lunch.
• On occasion, staff may need to work outside the set work week as required by projects or emergencies.
• New staff will be on probation for six months.
• This position is typically not eligible for remote work; however, one day periodically of remote work may be approved on a case‑by‑case basis.

• Two years of experience providing IT support services involving hardware and software installation, operation, and maintenance; or
• An associate's degree in any information technology field; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational…