Senior Technical Business Analyst: CPS

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Acting independently, this position contributes to the software development process by ensuring complete and accurate documentation of system requirements. This role serves as a liaison between customers and development departments and will participate as a multi-talented contributor in all phases of the development cycle: concept, requirements definition, technical design, prototype, code development, testing, release to QA and implementation. This role will support the processing platforms for EFT transaction routing and settlements from debit and regional networks, ATM terminal driving and monitoring, fraud management solutions, card management, award programs, etc.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Lenexa, KS;
Springfield, MO; or Monett, MO, Birmingham, AL;
Ceder Falls, IA;
Charlotte, NC;

The salary range for this position is $80,550- $115,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

* Interacts with customers to gather system requirements.

* Defines the system and functional requirements of the product.

* Prepares business requirements and functional specifications.

* Serves as a resource and/or participant in business process re-design activities. Assists the customer in determining if and how system enhancements may improve process flow and business function.

* May perform application, system and regression tests.

* Responsible for creating business requirements and system documentation, as well as contributing to end-user and project management documentation.

* Works with quality assurance and programming teams to ensure changes are migrated into production correctly.

* Interacts with technical teams to convey business requirements.

* Works with industry research groups to prepare for product trends.

* May assist less experienced peers. May act as a team lead.

* Educate users on existing functionality and enhancements.

* Facilitate and drive issue resolution for customer challenges.

* Lead collaboration efforts to build strong and positive relationships across the organization and with third party vendors.

* Lead continuous process improvements initiatives.

* Works on highly complex and diverse projects. Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in selecting methods, techniques and evaluation criteria for obtaining solutions.

* May perform other job duties as assigned

What you'll need to have:

* Bachelor's degree.

* Minimum of 6 years of experience in business analysis, software engineering, or related field.

* Superior knowledge and experience with requirements gathering and documentation, defining use cases, authoring functional and/or technical specifications.

* Superior communication and customer interaction skills with the ability to communicate across all levels of the organization: operations, technical teams, executive level, etc.

* Able to independently drive multiple work efforts simultaneously to meet aggressive deadlines.

What would be nice for you to have:

* Has broad expertise or unique knowledge and contributes to company objectives as a subject matter expert (SME).

* Superior knowledge of the financial industry.

* Superior knowledge and experience in the payment processing industry

* Superior knowledge and experience with waterfall and agile development methodologies

* Superior knowledge in debit and credit issuer processing.

* Superior ability to define system and functional requirements

* Superior grammar and writing skills.

* Project management skills.

* Experience in the EFT transaction messaging domain (ISO 8583 message specification, EFT transaction switching and routing, high speed transaction processing, ATM messaging, etc)

* Superior knowledge of Microsoft Office applications.

* Superior technical expertise in the following domains:

* ISO
8583 message specification

* EFT transaction messaging

* EFT transaction switching and routing

* High speed transaction processing challenges and constraints

* ATM messaging, fraud strategies, dispute processing, EFT billing and settlement

* Core banking domain and/or…