Epic Administrator; Remote Tulsa, OK

Position: Epic Administrator (Remote - Direct Hire), Tulsa, OK - 3720542
Epic Administrator , (Remote - Direct Hire), Days, Tulsa, OK
- 5/25/2026 Starts!

Must be a US Citizen!

Pay Range: $82,742.40K

Shift/Schedule Details: 8:00 AM - 5:00 PM - Must be available for on-call support (24/7 via pager/phone) (After hours and Weekend participation is common)

Incentives (Sign-on Bonus / Relocation):
Additional Notes (if any):
None

Required

Certifications:

Epic Client System Manager Certification (required) - at time of submission

Education Requirements:

Bachelor's Degree in Business Management, Information Systems, or related field Years of Experience

Required:

1-2 years of related experience

Skills & Abilities Strong Epic Hyperspace client support (deployment, upgrades, troubleshooting) Ability to resolve client-side issues (performance, connectivity, printing, access Citrix / VMware Horizon / VDI support experience Strong coordination of after-hours maintenance and Epic upgrades Cross-functional collaboration with infrastructure, network, security, and database teams Strong technical documentation (runbooks, standards, troubleshooting guides) Root cause analysis and participation in incident/problem management Service Now or similar ITSM tool experience Ability to test and validate Epic updates and enhancements

Restricted States:
Alaska California Colorado Connecticut Washington, DC Hawaii Massachusetts Nevada New York Oregon Vermont Washington.

Duties:

Job Summary:

The Epic Client Systems Administrator installs and maintains Epic client system servers and applications, supporting production, reporting, disaster recovery, training, and non-production environments while ensuring system performance, security, backups, high availability, and compliance with Epic best practices for hardware and software configuration.

Job Responsibilities:

-Install and maintain Epic client system servers and applications.
-Monitor server performance and troubleshoot issues.
-Apply hot fixes, security updates, and service packs.
-Maintain Epic client systems backups and verify restores.
-Manage system security and user access.
-Manage and maintain environments serving production, reporting, disaster recovery, training, and non-production needs.
-Test failover procedures for high availability.
-Participate in capacity planning exercises to ensure adequate system resources.
-Follow Epic best practices for hardware and software configuration.
-Participate on project teams as a key contributor.
-Coordinate issues with Epic and maintain relationship management with Epic.
-Build and implement Epic client systems servers and applications in support of health system requirements.
-Document configurations, procedures, and system architecture.
-Establish development guidelines to maintain optimum performance.
-Advise information services management in the creation of development guidelines.
-Review existing solutions and recommend new procedures and processes.
-Adhere to enterprise change management procedures per IS policy.
-Make configuration upgrades.
-Identify impact of enhancement requests.
-Assist customers in identifying and resolving problems.
-Serve as escalation point for complex client systems issues.
-Facilitate timely resolution of application defects and issues.
-Develop procedures under approved policy structure.
-Provide users with high quality service and system expertise.
-Analyze, create, and deliver reports as assigned.
-Establish guidelines for hardware standards to maintain adequate performance.
-Propose and implement enhancements to improve system performance, reliability, and data integrity.
-Review hardware for performance issues.
-Identify and perform routine maintenance to ensure high performance.
-Recommend backup schedules and strategies.
-Set up and regularly monitor backups as specified.
-Adhere to enterprise disaster recovery policies and procedures.
-Perform restores from backup.
-Research and recommend security and data access strategies.
-Configure user access based on approved policy, user roles, and responsibilities.
-Work with security and internal audit to comply with corporate security standards.
-Audit data access as scheduled or requested.
-Perform capacity planning for hardware and software support…