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Technical Support

Remote Senior EdTech Support Specialist

Remote / Online - Candidates ideally in
Ketchikan, Ketchikan Gateway Borough, Alaska, 99901, USA
Listing for: Khan Academy
Remote/Work from Home position
Listed on 2026-06-02
Job specializations:
  • IT/Tech
    Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
Khan Academy seeks a Senior Technical Support Specialist to oversee the support function for Khan Academy Kids. This role involves managing user inquiries across multiple platforms, improving processes with data insights, and partnering with Product and Engineering to ensure smooth product launches. The ideal candidate needs to have extensive technical support experience, particularly with Zendesk, and must excel in communication with both users and technical teams.

This is a fully remote position available to candidates in the US.
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Position Requirements
10+ Years work experience
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