Remote Help Desk Lead - PMP-Certified IT Manager

A technology services company is seeking a Help Desk Lead/Manager to oversee IT support operations remotely. The candidate should have over 7 years of experience in IT services, particularly in managing help desk staff. Key responsibilities include providing technical assistance, supervising staff, and ensuring high customer service levels. Necessary qualifications include a non-sensitive security clearance, PMP or PgMP certification, and a HS diploma or equivalent.

The role offers various benefits including paid time off and health insurance.
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