Customer Experience Engineer Remote

Customer Experience Engineer - (Remote - US)
Customer Experience Engineer - (Remote - US)

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About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Experience Engineer in United States.

This is a pivotal role within a fast-growing cybersecurity company working at the intersection of human intelligence and AI. As a Customer Experience Engineer, you'll play a critical role in the customer lifecycle, helping enterprise clients onboard, integrate, and derive full value from cutting-edge cybersecurity solutions. You'll be the technical bridge between product and customer, ensuring seamless deployment, troubleshooting challenges, and advocating for customer needs internally.

If you're technically skilled, customer-obsessed, and passionate about cybersecurity, this is an opportunity to make a real impact.

Accountabilities:

• Lead customer onboarding sessions and facilitate smooth technical deployments
• Deliver customized product training to empower end-users and admins
• Build Python scripts to support customer-specific API integrations
• Serve as the main technical contact for customer inquiries and troubleshooting
• Track and manage support cases using Salesforce and report on customer success metrics
• Conduct regular customer reviews to monitor health and identify improvement areas
• Collaborate with internal teams to ensure technical challenges are resolved quickly
• Identify and support upsell opportunities by aligning technical needs with product capabilities

Requirements

• Bachelor's degree in Computer Science, IT, or related field (or equivalent work experience)
• 5+ years in a technical, customer-facing role within cybersecurity or enterprise software
• Solid understanding of cybersecurity tools such as SIEM, EDR, Data Lakes, and Threat Intelligence
• Proficiency in Python for scripting and API integrations
• Hands-on experience with Salesforce CRM for customer management
• Strong communication skills and a consultative, customer-first approach
• Self-starter mindset with the ability to manage multiple relationships and priorities
• Bonus:
  Industry certifications (e.g. CISSP, CEH), customer success experience, or familiarity with AWS, Azure, or Google Cloud

Benefits

• Competitive salary range: $150,000-$180,000 USD
• Opportunity to work at the forefront of AI-driven cybersecurity innovation
• Work alongside a diverse and mission-driven team of experts
• Fast-paced, collaborative environment with a startup culture
• Flexible work arrangements
• Equal opportunity workplace welcoming applicants from all backgrounds

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and Linked In profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level

• Seniority level
  
  Mid-Senior level

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Customer Service
• Industries Non-profit Organizations and Primary and Secondary Education

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