Online Carrier Access Administrator

The Online Carrier Access Administrator works as part of the Producer Licensing Department and is responsible for the setup of Lockton's online access with insurance carriers, wholesalers, and other related insurance industry business partners. This includes the review of access requests, setups, maintenance of access and termination for all Lockton Associates/offices within the United States. The carrier access team works to ensure proper access in accordance with Lockton policies and procedures.

* Collects and reviews online access requests from Lockton Associates and approves as appropriate in accordance with Lockton policies.

* Establishes relationships as needed for online access setup in accordance with insurance carriers, wholesalers or business partners specific specifications and procedures.

* Maintains online access databases, shared drive, and various internal sites by updating records in a timely manner and keeping records and related documents current.

* Establishes internal online processes for insurance carriers, wholesalers, and other insurance business partners to their specific guidelines.

* Completes necessary procedures to update Associate's online access including name changes, office changes and terminations.

* Protects the confidentiality of business and individual information gathered for related job duties.

* Acts as a liaison between Lockton and the insurance carriers, wholesalers, or business partners to troubleshoot any problems related to online access and ensures appropriate access for all Lockton Associates/offices as needed.

* Coordinates with the Producer Licensing Contract Team when contractual agreements are needed to establish online access where applicable.

* Keeps department management apprised of any issues and makes recommendations to for resolution.

* Remains current on company and department policies and procedures to ensure compliance

* Communicates in writing or verbally with Associates, business clients and related agencies as needed.

* Attends and contributes to department meetings, educational workshops, and other meetings or events as requested by department director.

* Assist with training and maintaining procedure manuals for internal and outsourced staff.

* Contribute toward process improvement projects.

* General understanding of legal terminology and corporate structure.

* Performs other department related duties as assigned or required for the position.