Epic Application Coordinator - Radiant

Overview

The Epic Application Coordinator at Riverside Healthcare is responsible for the implementation, support, and optimization of the Epic electronic health record (EHR) system and any other applications or systems related to their area of Epic expertise. This role involves coordinating with clinical and administrative teams to ensure systems meet the organizations needs, managing system configurations, and providing end‑user support. The Epic Application Coordinator plays a key role in enhancing workflows, ensuring data integrity, and driving system enhancements to improve patient care and operational efficiency.

As such, they are responsible for obtaining and maintaining in-depth knowledge of the software functionality and acquiring knowledge of system workflows.

The opportunity to work remotely is dependent on department needs and previous experience. In general, Epic Application Coordinators are expected to work on campus until fully certified, at which point opportunities for hybrid work schedules may become available. Fully remote work may be an option for a candidate with the right experience.

• System Management:
  Oversee the configuration, customization, and maintenance of assigned systems, ensuring they align with organizational workflows and requirements. Work within application work groups and across interdisciplinary work groups to accomplish these goals as a team.
• End‑User Support:
  Provide support to clinical and administrative users, addressing system issues, answering questions, and guiding users on best practices. Collaborate with trainers in the design and development of training programs to support implemented workflows.
• Workflow Analysis:
  Work with stakeholders to analyze and document current workflows, identifying opportunities for optimization within assigned systems.
• System Testing and Validation:
  Coordinate and perform system testing for new features, upgrades, and patches, ensuring functionality and minimizing disruption to operations. Follow established guidelines for testing and change control.
• Documentation:
  Create and maintain detailed documentation, including system configurations, workflow diagrams, and user guides.
• Compliance and Security:
  Ensure that all assigned systems comply with healthcare regulations (e.g., HIPAA) and organizational policies, particularly regarding data security and privacy.
• System Enhancements:
  Collaborate with IT and clinical teams to identify, prioritize, and implement system enhancements that improve patient care and efficiency.
• Vendor
  
  Collaboration:
  
  Work with vendors to manage system updates, troubleshoot issues, and implement new functionalities.
• Project Support:
  Assist in IT and clinical projects, providing subject matter expertise and technical support as required. Coordinate and facilitate meetings and document proceedings as assigned.
• Performance Monitoring:
  Monitor system performance, identifying and addressing any issues that may affect user experience or system availability.
• Knowledge Sharing:
  Participate in knowledge‑sharing sessions with other IT and clinical teams to ensure consistent use of assigned systems across the organization.
• Technology Research:
  Stay updated on emerging technologies and best practices, making recommendations for improvements or new solutions to enhance system interoperability.
• Flexibility:
  Demonstrate flexibility with assignments within professional scope/duties/licensure. Be available for On‑Call as scheduled.

• Ability to communicate effectively with project leadership and subject matter experts.
• Ability to keep projects on target, delivering quality work and according to specifications

• Ability and interest to learn the software and increase their knowledge over time.
• Clinical and/or operational experience preferred based on application

• Must obtain appropriate Epic certification within 3 months of hire

• Education in field of expertise desired

Exposure/Sensory Requirements:

Exposure to:

• Chemicals: N/A
• Video Display Terminals:
  Ext…