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Remote IT Service Desk Lead: SLA & Team
Remote / Online - Candidates ideally in
Reston, Fairfax County, Virginia, 22090, USA
Listed on 2026-06-02
Reston, Fairfax County, Virginia, 22090, USA
Listing for:
Empower AI
Remote/Work from Home
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager
Job Description & How to Apply Below
Empower AI in Reston, Virginia, is seeking a highly skilled professional to manage the Virtual Service Desk team, ensuring that performance reviews and Service Level Agreement (SLA) requirements are met. The ideal candidate will have a Public Trust Clearance, ITILv4 certification, and proven ability to work independently in a remote environment.
Responsibilities include planning and directing IT systems support activities, analyzing requirements, and recommending improvements. A bachelor's degree and 8-12 years of experience in relevant fields are required.
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