ITSM Automation Engineer - Remote

What's Under the Hood

Drive Time Family of Brands is the largest privately-owned used-car sales, finance, and servicing company in the nation. Headquartered in Tempe, Arizona, and Dallas, Texas, we create opportunities and improve the lives of our customers and employees by focusing on placing the right customer in the right vehicle on the right terms on the path to ownership. The Drive Time Family of Brands spans across Drive Time, Bridgecrest, and Silver Rock, operating at the intersection of technology and innovation with proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting vehicles.

As an ITSM Automation Engineer (Engineer, Systems Operations), you will play a key role in developing automation workflows, optimizing infrastructure tools, and driving operational efficiency across the organization. You will implement AI-powered solutions that integrate with our enterprise systems to deliver workflow automations that improve productivity, processes, and decision-making. This position blends automation design and development with systems engineering, focusing on enhancing IT operational processes and supporting enterprise-grade tools.

• Build AI-enabled workflows, prototypes, and tools that improve productivity and decision-making.
• Collaborate with IT operations teams to analyze existing workflows and identify opportunities for AI-driven automation with existing IT systems.
• Design, develop, and deploy automation scripts and tools to replace manual tasks and improve service delivery.
• Develop and maintain integrations between CRM, ITSM, and other enterprise applications using APIs, web services, and connectors.
• Write and document clean, efficient, and maintainable code using JavaScript, Python, API, and related technologies.
• Partner with business stakeholders to identify automation opportunities, document requirements, and iterate rapidly on solutions.
• Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations.
• Monitor and optimize automated processes for performance, reliability, and scalability.
• Collaborate with IT process owners, operations, and cybersecurity teams to identify automation opportunities and enforce best practices.
• Act as a subject-matter expert and escalation point for tooling-related issues.
• Work with project teams and business stakeholders to understand and document operations procedures.
• Provide training and support to IT teams with new automation tools and best practices.
• Stay current with emerging technologies and recommend innovative solutions to enhance IT operations.

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 5+ years of experience in IT systems engineering, IT operations, or ITSM platform development.
• Proven expertise in APM, On-Call, IAM, and ITSM concepts, with hands-on experience in platforms such as Data Dog, Splunk On-Call, Okta, and Fresh Service highly preferred.
• Strong proficiency in scripting languages (Power Shell, Python, JavaScript, Bash).
• Hands-on day-to-day experience with AI development tools (Copilot, Cursor, Claude).
• Experience with REST / SOAP APIs, web services, and system integrations.
• Familiarity with ITIL framework and ITSM best practices.
• Understanding of CI / CD pipelines and Dev Ops principles.
• Experience working with public cloud platforms (Azure, AWS, GCP).
• Experience with workflow engines, orchestration tools, and RPA platforms (e.g., UiPath, Automation Anywhere) is a plus.
• Certifications in ITSM platforms and ITIL Foundation are highly desirable.

Occasional Sunday work for upgrades and maintenance; participation in on-call rotation.

Work-from-home from an approved city and state with a quiet workspace, reliable and secure internet. Medical, dental, and vision coverage with significant insurance premium coverage. 401(K), company-paid life insurance, short and long-term disability coverage, tuition reimbursement, and a wellness program with coaching, incentives, and discounts on medical premiums. Competitive pay, paid time off including wellness days and holidays, and at-risk vacation time for part-timers.

We are a certified Great Place to Work. Our award-winning culture is focused on diversity, inclusion, and professional growth. We value a fun, energetic environment and accept a wide range of applicants.

We are an equal opportunity employer. Hiring is contingent upon successful completion of background and drug screening. Drive Time is a drug-free, tobacco-free workplace.