Implementation Specialist

Job Details

Location:

Remote office – Remote, TX 77043

Position Type:
Full Time

We are growing and looking for an Implementation Specialist to support the successful onboarding, configuration, and training of Dealer Built solutions for our customers. This role plays a critical part in delivering a seamless implementation experience by guiding clients through the process, ensuring adoption, and helping them achieve their desired business outcomes. The ideal candidate is detail‑oriented, customer‑focused, and thrives in a fast‑paced, project‑driven environment.

• Execute software implementation projects in alignment with established project plans, timelines, and quality standards.
• Support implementation activities including system configuration, data validation, and solution setup.
• Participate in client kickoff, status, and closeout meetings.
• Maintain and manage project tasks, follow‑ups, and action items for both internal teams and customers.
• Communicate effectively with customers, sales, and cross‑functional teams throughout the implementation lifecycle (pre‑onsite, onsite, and post‑onsite).
• Gather and document customer requirements to tailor solutions to their business needs.
• Train customers on Dealer Built solutions to ensure adoption and long‑term success.
• Assist in developing and maintaining implementation and training documentation, tools, and resources.
• Identify opportunities for process improvement and share feedback to enhance implementation efficiency and quality.
• Support post‑implementation activities to ensure customer satisfaction and successful transition.

• 2+ years of automotive software or dealership experience preferred.
• Experience supporting software implementations, onboarding, or training initiatives.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Proven ability to communicate effectively with customers and internal stakeholders.
• Ability to understand customer business needs and translate them into system configurations.
• Detail‑oriented with strong problem‑solving skills.
• Comfortable leading or supporting client‑facing meetings and training sessions.
• Proficiency in Microsoft tools (Teams, Excel, PowerPoint, etc.).
• Familiarity with project management tools is a plus.
• Experience working in a remote or geographically dispersed team environment.
• Willingness to travel (up to 50–60%) for onsite customer implementations.
• Bachelor’s Degree or equivalent experience.

• Competitive Compensation:
  Base salary plus bonus; success in goal attainment and commitment can lead to career growth and advancement.
• Great Benefits:
  Comprehensive benefit offerings and a no‑wait 401(k) plan with company match.
• Fully Remote:
  Flexibility of working remotely while delivering exceptional results for our clients.
• Work/Life Balance:
  Emphasis on balancing work with personal life and responsible paid time off.
• Employee Referral Program:
  Incentive to bring talented individuals into our growing organization.

Dealer Built is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.