Advanced Symitar Hosted Automation Consultant

Job Description

We are seeking a Business Consultant to work exclusively with EASE clients for the purpose of providing specialized services within the Symitar EASE outsourcing solution. This position works with larger asset clients, providing an elevated level of service that bridges standard support and advanced, specialized assistance.

This is a remote position, and candidates must live within approximately a 70‑mile radius of our office locations in Allen, TX;
Birmingham, AL;
Cedar Falls, IA;
Charlotte, NC;
Lenexa, KS;
Louisville, KY;
Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H‑1B, PERM).

All positions, regardless of location, may require an onsite interview or in‑person onboarding requirement to verify your identity.

• Serve as the primary contact for processing and data center activities for clients operating in complex environments.
• Work with vendors on integration to the EASE Data Center along with credit union.
• Conduct regular technical calls with the client on both current and upcoming projects.
• Review client's technical strategic plans for near term (less than one year), mid‑term (1‑3 years), and long term (3+ years).
• Ensure appropriate JH resources are assigned to active/near‑term (if applicable) projects.
• Provide regular written status updates to the client as well as EASE management.
• Monitor cases to ensure appropriate updates are being provided.
• Partner with Customer Relationship Manager and act as a moderator for escalated issues ensuring regular updates are being provided.
• Create specifications that outline the solution approach for process improvements.
• Support customers by utilizing data analytic tools and identifying ways to improve key performance factors.
• Participate in solution deployment strategy.
• Ensure testing and customer training are referred to support organizations.
• May identify company products or services sales opportunities to fulfill customer's current or future needs and communicate to appropriate sales team.
• May perform other job duties as assigned.

• Minimum of 2 years of experience in a financial institution or Fin Tech.
• Must also be available to work up to 2 weekends a year to support the data center Disaster Recovery Exercise.

• Experience with customer relationship management.
• Experience with the Symitar Core.
• Advanced technical knowledge and skill of process automation specifically through SMA OpCon Solution Manager.
• Advanced technical knowledge and skill of SFTP.
• Strong communication and customer interaction skills.
• Strong organizational skills.
• Strong knowledge of the financial industry.
• Able to define system and functional requirements.
• Able to analyze current processes and identify recommendations for improvement.
• Able to project a positive image to customers.
• Able to meet aggressive deadlines.
• Able to work on multiple projects concurrently.

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.