Technical Support Engineer

Description & Requirements

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting‑edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Credit Union Solutions Support is seeking a technically driven professional to join our team in a hybrid Systems and Network Administrator / Technical Support Engineer role. In this position, you will support and maintain mission‑critical systems for credit union clients, ensuring stability, security, and performance across both hosted and on‑premise environments, including our core banking platform, Symitar.

You will work extensively with Linux, Unix, and AIX systems, leveraging command-line tools to manage processes, monitor system performance, execute batch jobs, and troubleshoot issues through log analysis and system monitoring. This role requires participation in an after‑hours rotation (7 PM – 7 AM), including weekends and holidays, within a 24/7/365 support environment.

As part of a collaborative team, you will deliver high‑quality technical support while providing exceptional customer service to both internal stakeholders and external clients. We are looking for a self‑motivated professional with a strong commitment to excellence and a customer‑first mindset. In this fast‑paced environment, you will analyze issues, identify root causes, and play a key role in maintaining system reliability and operational efficiency.

Strong communication and problem‑solving skills are essential to success in this role, which also offers the opportunity to expand your technical expertise and grow within a dynamic, mission‑driven organization.

This is a remote position and candidates must live within approximately a 70‑mile radius of our office locations in Allen, TX;
Birmingham, AL;
Cedar Falls, IA;
Charlotte, NC;
Lenexa, KS;
Louisville, KY;
Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H‑1B, STEM OPT Training Plans, etc.).

The salary range for this position is $56,800 – $89,500 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in‑person onboarding requirement to verify your identity.

• Analyze, troubleshoot, and resolve user technology issues; fulfill user requests and address setup needs.
• Investigate and resolve escalated technical issues promptly and effectively, utilizing in‑depth knowledge of products, systems, and technologies.
• Implement system enhancements monthly (software and hardware updates) that will improve the performance and reliability of the system.
• Provide high‑quality customer service by effectively communicating technical solutions to customers, ensuring satisfaction and understanding.
• Participate in preparing test environment when necessary to simulate, document or recreate errors or problems reported by customer to determine appropriate action.
• Provide knowledge in various areas, create documentation and solution articles that can be leveraged to solve cases, assist with escalated issues, schedule and manage cases and implementations.
• Report on design, reliability and maintenance problems or bugs to software engineering; participate in creating defect records on all reported issues with supporting files and examples for development to create code fixes.
• Serve as a liaison between third‑party vendors and internal application administrators to identify issues and implement application fixes.
• May perform other job duties as assigned.

• A minimum of…