PremierOne Remote System Admin

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The Forward Deployed Resources Team is dedicated to supporting public safety agencies across the Command Center Software platform. Our mission is to provide cutting‑edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. The FDR team supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. FDR is a fast‑paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.

The Premier One (P1) Remote System Admin will be responsible for traveling to customer sites as needed to address technical issues, backfill for Onsite System Administrators, support new customer cutovers, and perform routine system maintenance.

• Provides tailored technical customer operations support.
• Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance.
• Executes customer operations policies and procedures.
• Builds and maintains positive, effective, and mutually beneficial working alliances with customers.
• Initiates problem‑solving action and follows through to resolution.
• Performs root‑cause analysis for problems to formulate and recommend improved alternative operations.
• Identifies and suggests possible system and/or process improvements when applicable.
• Performs periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement.
• Runs diagnostics using approved MSI tools.
• Provides system performance reporting using approved MSI tools when requested.
• Assists with contractually covered database system backups.
• Understands system dependencies and related connections.
• Works with Customer to implement Motorola Solutions Technical Notification (MTN) vulnerability resolution and repair procedures.

• 3+ years of Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred).
• 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred.
• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred.
• Experience creating positive working relationships with customers and application end users.
• Able to function effectively in a fast‑paced, demanding environment that regularly requires the ability to multitask.
• Excellent verbal and written communication skills.
• Comfortable working both alone and in a team environment.
• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills).
• Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM).
• Experience with Public Safety Applications including CAD, Mobile and RMS.
• Experience with Virtualization software.
• Experience with Network Load Balancing (NLB) and Clustering.
• Experience with hardware blades and Storage Area Networks (SAN); HP preferred.
• Experience with firewalls and routers;
  Fortigate preferred.
• Familiarity with JavaScript, .NET, ESRI 10.X and XML.
• Ability to troubleshoot application system issues including hardware, network and third‑party components.

$90,000 – $100,000 USD. Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be…