Azure Systems Administrator

Azure Systems Administrator

Department: IT Infrastructure

Employment Type: Full Time

Location: Milan 4905

Reporting To: Miguel Aleman

Compensation: $75,000 - $110,000 / year

The Azure Systems Administrator (VDI / End User Compute) is responsible for supporting, maintaining, and optimizing the organization’s virtual desktop infrastructure (VDI) across both on‑premises Ominissa Horizon and Azure Virtual Desktop (AVD) environments. This role focuses on ensuring reliable, secure, and high‑performing desktop delivery platforms while supporting the transition from legacy VDI infrastructure to modern, cloud‑based solutions. The position operates as a Tier 2/3 technical resource, responsible for troubleshooting, performance tuning, and contributing to continuous improvement and automation initiatives across VDI platforms.

• Own the design, architecture, and lifecycle strategy of the Azure Virtual Desktop (AVD) platform
• Define and maintain VDI platform standards, configurations, and governance controls
• Lead capacity planning, scaling strategy, and long‑term platform optimization
• Monitor system health, performance, and availability
• Perform maintenance including patching, updates, and image management
• Manage golden images, host pools, and desktop pools
• Troubleshoot session performance, connectivity, login and profile issues
• Act as Azure escalation point for Desktop Support and our Call Center IT team
• Exercise independent judgment in resolving complex system challenges impacting business operations

• Assist the Cloud Systems team with other workload requirements
• Support failover and DR processes
• Analyze usage trends and resource consumption
• Optimize for performance and cost efficiency
• Support implementation of security controls
• Assist in hardening VDI images
• Identify automation opportunities
• Contribute to scripting and documentation
• Other duties as assigned by the VP of IT Operations and Information Security Manager

Full time. Expected hours of work:
Mon–Friday (Friday Work from home). Travel: 5%.

• Associates degree in Computer Science or equivalent experience
• Microsoft Certified:
  Azure Virtual Desktop Specialty (AZ‑140)
• Microsoft Azure Administrator (AZ‑104)

• 2+ years VDI/Azure experience
• Experience with Ominissa Horizon and Azure Virtual Desktop
• Knowledge of Azure Cloud and Windows Desktop environments
  • Microsoft ENTRA experience
  • Microsoft Intune experience

• Azure Virtual Desktop (AVD) administration
• Ominissa/VMware Horizon administration and troubleshooting
• Windows 10/11 desktop support in VDI environments
• Active Directory / Microsoft Entra
• VDI architecture fundamentals (pools, images, session hosts)
• Basic networking (DNS, VPN, latency troubleshooting)
• System monitoring and performance analysis
• Patch management and image lifecycle management
• Ability to operate as Tier 2/3 escalation for complex incidents involving VDI and Azure
• Strong problem‑solving and root cause analysis skills
• Experience supporting large‑scale or call center VDI deployments

• Strong troubleshooting skills
• Focus on performance and reliability
• Automation mindset
• Collaborative team player

• Supports transition to Azure Virtual Desktop
• Improves scalability and cost efficiency
• Enhances end‑user experience

• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) Plan with Company Match
• Generous Paid Time Off
• 10.5 Paid Holidays
• Career Development Opportunities