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Hybrid Tech Support Case Analyst — Remote Diagnostics
Remote / Online - Candidates ideally in
Allen Park, Wayne County, Michigan, 48102, USA
Listed on 2026-06-02
Allen Park, Wayne County, Michigan, 48102, USA
Listing for:
Ford Global
Full Time, Remote/Work from Home
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Ford Global is seeking a Case Analyst in Allen Park, Michigan, to manage Technical Support Requests from dealer technicians. The role includes providing remote diagnostic and repair guidance while owning the case from start to resolution.
This position requires working 5 days in the office but allows for some work-from-home days. Candidates should be prepared to support Ford & Lincoln dealerships during company-designated holidays.
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