Remote Service Desk Representative - Bilingual; English​/Spanish

Shift and Compensation

Shift: Monday - Friday 5am to 1:30pm EST
Pay: $18.50/hr (fixed)

Two‑year Associate Degree (field related) or equivalent experience required.
Must have a minimum of one‑year helpdesk experience in a corporate environment, two years preferred.
Must have comprehensive knowledge of computer hardware/software concepts and extensive working knowledge of Microsoft products, network/account management tools, and related hardware/software concepts.

Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e‑mails, Chat, web forms, or client tracking/ticketing databases.
Respond to all customer requests in a timely and professional manner.
Instruct end users in the appropriate use of equipment, software, and/or reference materials.
Assist with all aspects of technical support, including on‑site visits as needed.

Be AmbITious:
This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match – we still want to hear from you!