Technical Support Specialist - Bilingual French

Technical Support Specialist – Bilingual French

Geotab is seeking a Technical Support Specialist – Bilingual French to provide expert technical assistance to customers and partners, diagnosing and resolving complex hardware and software issues for Geotab products (including GO devices and the MyGeotab platform) as well as integrated partner technologies.

• Troubleshoot and resolve technical issues, providing comprehensive support for both Geotab and partner products, and ensuring customer satisfaction through effective problem diagnosis and solution delivery.
• Handle support cases from initial contact through resolution, maintaining detailed documentation, and contributing to our 24/7 support operations.
• Work closely with customers, partners, and internal technical teams to escalation of complex issues and collaboration on solutions for cameras, keyless systems, and other integrated technologies.
• Support partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email.
• Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation.
• Diagnose and resolve technical hardware and software issues involving connectivity, installation, and platform inquiries.
• Coordinate with internal departments on the return and exchange process for Geotab devices and accessories.
• Deliver successful resolution to all customer complaints and elevate critical concerns to management.
• Preserve the confidentiality and security of customer data and information.
• Support Geotab’s global strategic initiatives.

• Ability to read, write and speak in English and French fluently.
• Post-secondary Diploma or Degree in Engineering, Computer Science, or a related field is highly valued.
• 1‑3 years of experience in a customer service or technical support capacity.
• 1‑3 years of experience troubleshooting technical hardware and/or software issues.
• Expert-level Excel skills, including pivot tables and report creation.
• Working knowledge of programming languages such as SQL, Python, C#, or JavaScript; highly valued.
• Working knowledge of data warehouses such as Google Big Query; highly valued.
• Technical competence using Google Suite for business (Sheets, Docs, Slides).
• Comfort speaking with customers by telephone, email, and chat.
• Strong analytical and problem-solving skills with excellent verbal and written communication.
• Strong interpersonal and relationship-building skills with the ability to engage with all levels of the organization.
• Highly organized with the ability to manage multiple tasks and projects simultaneously.
• Must stay current with technology and adapt to growing market demands.
• Experience working within a technical or engineering organization is an asset.
• Ability to work any schedule in a 24/7 environment, including afternoons, evenings, nights, weekends, and holidays.

• Flex working arrangements.
• Home office reimbursement program.
• Baby bonus & parental leave top‑up program.
• Online learning and networking opportunities.
• Electric vehicle purchase incentive program.
• Competitive medical and dental benefits.
• Retirement savings program.
• The above are offered to full‑time permanent employees only.

Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to compensation information cannot disclose it to individuals who do not otherwise have access unless the disclosure is in response to a formal complaint, for an investigation or consistent with the company’s legal duty to furnish information.

Geotab is committed to accommodating people with disabilities throughout the recruitment, assessment, and employment process. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, or veteran status. Geotab complies with applicable federal, state, and local anti‑discrimination laws. Improper interference with the ability of employees to perform their job duties may result in discipline up to and including discharge.

For more details, see the EEOC’s Know Your Rights poster. By applying to Geotab Inc. or its affiliates, you acknowledge the company’s collection, use, and disclosure of your personal data in accordance with its Privacy Policy.