Partner Account Manager III

Overview

Every day, Global Payments helps millions of people and over 3 million companies move money between buyers and sellers using credit, debit, prepaid, and merchant services.

• Act as the day‑to‑day operational contact and relationship owner for assigned partners.
• Build trusted partnerships by providing accurate and timely communication, guidance, and assistance regarding the organization's product and services.
• Respond to partner inquiries, assess their business needs, and promote Global Payments’ solutions as alternative products or services.
• Collaborate with internal teams and apply creative problem‑solving skills on technical problems and process gaps, following through to ensure outstanding issues are resolved.
• Possess in‑depth knowledge of the payments industry, Global Payments systems, and products, using that information to advise and support partners.
• Research complex partner inquiries and drive resolution of production issues, including clarifying impact, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions, and communicating resolution to the partner.
• Act as a specialist for assigned partner(s) to either resolve issues or define the problem for subsequent action.
• Provide expertise and advice on calls with technical resources, vendors, and/or the partner, while keeping the partner informed.
• Serve as a trusted contact and advisor with partners, taking a consultative approach to managing relationships.
• Build relationships with partners through accurate and timely communication, establishing credibility through knowledge of systems and product functionality.
• Anticipate partner’s business needs, objectives and identify opportunities to promote new products and services to increase revenue opportunities.
• Proactively consult about upcoming system enhancements and appropriately manage escalations, involving all necessary parties to drive resolution.
• Provide timely updates to leadership on the status of open issues and engage their direct leader for additional support as needed.
• Drive discovery conversations that compare partner expectations to their needs and the reality of what Global Payments can successfully deliver.
• Determine impact across component lines of development, issues, or partner requests, and provide knowledge transfer between ongoing projects and partner issues to ensure alignment with partner and Global Payments’ needs.

• Minimum of 3 years of industry experience.
• Excellent verbal and written communication skills.
• Ability to manage a complex workload with little to no directive.
• Ability to solve problems using experience and good judgment.
• Proficiency in Microsoft Office, particularly Excel.
• Willingness to travel 1–2 times per year.
• Flexibility to field partner calls outside of business hours.

Hybrid schedule:
Monday and Friday work from home;
Tuesday, Wednesday, and Thursday work from the office in Tempe, Arizona.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

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