VP, Service Solutions and Delivery

VP, Service Solutions and Delivery

About KBS

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals-including retail, industrial and logistics, healthcare, education, manufacturing, and more-maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we're looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

If this sounds like you, then why wait, APPLY TODAY!!

This is a remote position

Position Summary

VP, Service Solutions and Delivery is responsible for leading the end-to-end strategy, design, and execution of service solutions across the organization-from business pursuit through implementation, stabilization, and transition to steady-state operations.

This role ensures the development of scalable, standardized, and operationally executable service models that reduce service variability, improve implementation consistency, and enhance overall customer experience.

The VP leads program management and service architecture functions to deliver integrated solutions aligned with customer requirements, operational capabilities, and financial objectives. This role partners cross-functionally to ensure successful customer onboarding, seamless go-live execution, and long-term operational stability while supporting company growth and strategic initiatives.

Essential Duties and Responsibilities

Responsibilities may include but are not limited to:

• Lead the overall strategy, execution, and performance of service solutions and delivery across the organization

• Oversee program management teams responsible for implementation governance, execution consistency, and successful customer onboarding

• Direct Service Solution Architects in designing scalable, cost-effective, and operationally executable service solutions aligned with end market requirements

• Ensure accuracy in solution design, labor modeling, pricing support, estimating, and implementation planning to meet customer and business objectives

• Establish and standardize methodologies, tools, governance frameworks, and best practices across solutioning, implementation, and service deployment

• Drive consistency across the full lifecycle: business pursuit, solutioning, estimating, implementation, go-live, stabilization, and operational handoff

• Lead cross-functional go-live and transition management activities to ensure seamless operational readiness and customer experience

• Ensure alignment of staffing plans, workforce models, technology enablement, training, reporting, and support infrastructure prior to launch

• Manage implementation timelines, critical milestones, risks, dependencies, and escalation processes to deliver on commitments

• Partner closely with Operations, Sales, Account Management, HR, IT, Procurement, and Billing to ensure execution alignment and service continuity

• Develop and monitor KPIs including implementation speed, quality, margin performance, customer satisfaction, and operational stability

• Identify and implement opportunities to improve efficiency, scalability, standardization, and customer experience across service delivery

• Support strategic sales initiatives by providing operational leadership during complex pursuits, RFP responses, and large-scale client transitions

• Build, lead, and develop high-performing teams across program management, service architecture, and implementation functions

• Foster a culture of accountability, collaboration, continuous improvement, and customer-centric execution

• Partner with executive leadership to align service delivery capabilities with organizational growth strategy and long-term operational objectives

Additional Duties and Responsibilities

As required by management.

Knowledge, Skills, and Competencies

Knowledge

• Expertise in service solutioning, implementation, and operational delivery models within multi-site or outsourced service environments

• Strong understanding of labor modeling, cost…