Online Operations - Support Specialist

Position: Online Operations - Support Specialist I
Request
-1
Duration: 4 months with possible extension

Location:

US - WA - Redmond Onsite

Job Title:

Online Operations - Support Specialist I

Job Description:

Support Specialist I

1-2 years of experience are required
The position requires 100% onsite work in Redmond WA during core business hours, and is not eligible for hybrid work.
Business-necessary travel will be expected to Seattle, Bellevue, Redmond offices.

The successful candidate must be adaptable, able to take direction, and capable of working independently, as assigned tasks will vary. In this role, the SS1 will be responsible for building and maintaining strong, long-lasting customer relationships.

Support Engineer Responsibilities
As a Support Engineer, you will join our team to provide essential support for physical network connections, computer imaging, and vendor interface. This position requires familiarity with cabling network racks and may involve some repetitive tasks. You will serve as a primary point of contact for assigned tasks, acting as the focal point to escalate and address customer needs. Additional responsibilities include monitoring subtask activity, assigning and managing customer tickets, and collaborating with cross-functional partners to ensure the timely and successful delivery of support tickets and project implementations according to established timelines and deliverables.

Minimum Qualifications
Experience implementing technology
Ability to quickly learn new technologies
Strong computer skills, especially proficiency with the Microsoft Office Suite
Strong and proactive work ethic
Excellent oral and written communication skills
Ability to understand and communicate technical information to non-experts
Typing speed of at least 50 words per minute
Ability to regularly lift 30 lbs (computers and associated equipment)
Ability to occasionally complete repetitive motion by lifting shoulder above head (testing cables in racks)
Ability to provide own vehicle transportation for travel between support sites
Ability to stretch arms to sort through cables
Ability to utilize a step stool to reach cable trays and racks

Top 3 must-have

HARD skills:
1. Prior operating system experience with Windows, Microsoft Office Suite and Linux
2. Basic network troubleshooting skills
3. Critical thinking skills: self-driven, self-starter personality

Good to have skills:

1. Ability to work independently and in groups
2. Ability to lift at least 30 lbs
3. Ability to type 50 words per minute

Preferred Qualifications
Two or more years of experience in a research environment
Two or more years of experience in a data center or related field
Knowledge of Linux and server hardware support
Knowledge of networks and related hardware support
Basic knowledge of networking and troubleshooting