Imaging Support Specialist, Imaging Team - Draper, Ut

About Ancestry:

When you join Ancestry, you join a human-centered company where every person's story is important. Ancestry, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives.

Over the past 40 years, we've built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families.

We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.

Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve.

Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people's lives? Join the curious.

Ancestry is looking for a project-based temporary Imaging Support Specialist, Imaging Team to work on a contract basis in Draper, UT. We ask that you are a

technical person with experience working with digitization, archival

documents, and goal oriented projects. You are efficient, show great care

for detail, and are accustomed to independent work in an environment that

handles focused and repetitive tasks. This is a full-time opportunity working

Monday through Friday from 9:00 am- 5:00 pm, 40 hours a week and will last for about 1 year. You will report to the Manager, Content Production. This is not a work-from-home position. This position is contract-based and is not eligible for Ancestry benefits.

Compensation will be $21 - $26 per hour depending on experience.

Employment is contingent upon successfully passing a pre-employment background check.

Ancestry is seeking an Imaging Support Specialist to serve as the technical backbone of our Imaging Operations pipeline. This is a deeply technical role that requires developing expert-level knowledge of Ancestry's custom, proprietary imaging systems - the kind of knowledge that can only be built through hands-on production work, direct collaboration with engineering, and systematic investigation of complex issues from symptom to root cause.

The Imaging Support Specialist is the bridge between imaging production teams and development. They diagnose problems others can't, build and maintain the knowledge needed to fix issues independently, and translate messy production realities into actionable work for developers. They also participate in production tasks - running imports, executing content prep work, and operating inside the same systems they support - because fluency with the tools comes from using them daily, not from reading about them.

This role requires strong technical aptitude, a genuine appetite for learning unfamiliar systems from the inside out, operational awareness across domestic and international workflows, and the cross-functional collaboration skills to drive resolution across Scanning, Content Prep, Imaging Data, and Image Quality. This is an in-office (Draper, UT) position with a target shift of 9am - 5pm and minimal flexibility for remote work.

Key Responsibilities

* Develop and maintain deep, working expertise in Ancestry's custom imaging systems, internal tools, and production workflows - learning each system from the inside out through hands-on use, investigation, and partnership with teams.

* Own tier 2 support for production-impacting…