IT Support Technician III
Remote / Online - Candidates ideally in
Cedar Park, Williamson County, Texas, 78613, USA
Listed on 2026-06-02
Cedar Park, Williamson County, Texas, 78613, USA
Listing for:
Cedarparktexasedc
Remote/Work from Home
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Computer Repair / Support
Job Description & How to Apply Below
Pay Range: $ hourly
A new store means new opportunities. Help us bring our culture and values to our new Cedar Park, Texas location by supporting our growing team.
Job Description:Your Piece of the Puzzle
As NFM’s I.T. Support Technician III you will deliver excellent customer service to our retail store-level and home office staff. You will act as escalations point for problems above skill level of Level I and Level II Technicians, while providing technical support for all hardware, software, and applications problems.
Job Duties:A Day in the Life
- Play your Part:
Configures PCs, Laptops, Audio/Visual equipment, radio frequency(RF) and wireless devices for deployment. - Be the Expert:
Conducts research on new technology being considered for development projects - Unravel:
Determines why equipment is not working by analyzing the situation and physically examining the equipment and performs all repairs - Collaborate:
Works with 3rd party vendor as necessary for problem resolution on Radio Frequency, Wireless and A/V devices - Support:
Test new/moved equipment to ensure it is operational and fully meets expectations of customer
Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.
Qualifications:Can You Check These Boxes?
- Associate degree in Information Systems or PC/computer diagnosis, repair or equivalent experience
- 4 years’ experience with communications devices and computer related hardware; installation, diagnosis and repair
- CCNA certification required
- Comp TIA A+ or related certification
- Experience in mentoring staff
- Demonstrated Project Leadership skills
- Fundamental understanding of operating systems of end-user devices and the relationship to application software and network connectivity with the ability to apply them for the completion of routine assignments
- Basic computer skills plus knowledge of Microsoft Office products (Word, Excel, PowerPoint, Access)
- Ability to work night, weekend and/or early morning hours based on business needs
- Pre-employment screening includes, but isn’t limited to, criminal background check
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