Warranty Coordinator

Position: Warranty Coordinator I
Description:

Title:

Warranty Analyst I - please use this title when you post this JP
Max XXXX: $37/hr - do not submit candidates over this rate.
Citizen:
Yes

Start Date:

asap

Schedule:

7:30 am - 4:00 pm, however, must be flexible to accommodate international calls/customers. Overtime might be required at times.
Category: contingent (standard temporary worker, W2)
Duration: 6 months, extension and/or conversion possible based on performance and business needs. When a work order is extended, it is extended in 6 months increments.
Work Site: 2307 Oregon St, Oshkosh, WI 54902
WFH? Working from home is sometimes possible, however set weekdays, or a set number of days WFH, is not possible. At times, they will need to be in the office 5 days per week, while other weeks they can work from home 2 days. It will vary on team workload, scheduled responsibilities, and business activities.
Interview: 1 MS Teams interview followed by 1 onsite interview for the strongest candidates

Job Description:

The Warranty Analyst is responsible for providing leadership and direction to exceed quality standards and customers' expectations with continuous improvements to reduce labor and material costs.

YOUR IMPACT:
These duties are not meant to be all-inclusive, and other duties may be assigned:

• Document and maintain all warranty repairs by means of a database filing system.

• Work with engineering and manufacturing personnel to resolve repetitive warranty claims.

• Contact customers to schedule a Service Technician to perform warranty repairs on the road.

• Set up all necessary connections for the Service Technicians on the road; this would include flights, rental cars, hotels, money, and working locations.

• Maintain a strong background of new products developed by [business].

• Exhibit good computer skills using One-Warranty and Microsoft Office systems.

• Maintain a strong background of new products developed by [business].

• Initiate work order numbers for incoming warranty.

• Create no-charge sales orders, track parts, and provide tracking using ERP system.

Minimum Qualifications

• Associate's degree and three (3) years of related experience

• Strong data entry skills

• Excellent customer service skills

• Ability to multi-task and prioritize

• A proactive self-started with strong attention to detail

Preferred Qualifications:

• Bachelor's degree in a related field and two (2) or more years of relevant experience

• Strong verbal presentation and written communication skills

• Excellent time management and organizational skills

• Microsoft Office proficiency

• Services and warranty experience

WORKING CONDITIONS:

The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.

• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.

• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.

• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Additional Details

• Manager's Requested XXXX : (No Value)