Senior ServiceNow Administrator - Remote

For further inquiries regarding the following opportunity, please contact our Talent Specialist Abdul, at  (or) Vijay at  (or) Saravanakumar at

Job Title:
Senior Service Now Administrator - Remote

Location:

Remote (Initial one week onsite for onboarding purposes and DivIHN will cover the cost)
Duration: 5 Months with possible conversion to full time/Contract to Hire.

The candidate is required to be onsite at Springfield, IL, once every 3 months (the cost will be covered by the candidate).

Working Hours: 37.5 hours per week, with 7.5 hours per day.

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.

Job Description:
Seeking a Senior Service Now administrator with a minimum of 6 years of experience in Service Now administration

Position Summary
As a Senior Service Now Administrator/CMDB Admin, you will play a critical role in supporting and enhancing our Service Now environment. This includes the implementation, configuration changes, and maintenance of the Service Now platform. You will work closely with IT and business stakeholders to develop and implement strategies that improve service management processes and leverage the full capabilities of the Service Now platform.

Key Responsibilities:

• Lead the administration and configuration of the Service Now platform, focusing on CMDB, Incident, Change, Problem, Service Catalog, and Service Level Management modules.

• Develop, configure, and manage the CMDB to ensure an accurate representation of the IT infrastructure and its relationships, supporting ITSM processes.

• Implement and maintain Service Now integrations with other enterprise systems and tools.

• Design and develop custom applications, forms, workflows, interfaces, and scripts to automate and improve processes within Service Now.

• Provide expert-level support for Service Now implementation projects, including configuration changes and maintenance activities.

• Collaborate with IT and business teams to translate business requirements into technical solutions within Service Now.

• Ensure the stability, integrity, and efficient operation of the Service Now platform that supports core organizational functions.

• Conduct regular system audits to ensure data integrity and compliance with industry best practices and security standards.

• Facilitate training and develop documentation to support end-users and internal teams.

• Stay current with the latest Service Now features and updates, evaluating and recommending enhancements to our current setup.

Minimum Qualifications:

• Minimum of 6 years of experience in Service Now administration and configuration, with a specific focus on CMDB management.

• Certified Service Now Administrator or Service Now Implementation Specialist certifications are preferred NOT a must-have.

• Strong understanding of CMDB principles, IT infrastructure, and service modeling techniques.

• Expertise in CMDB and Asset Management Services, showcasing a deep understanding of Business Services and Configuration item relationships.

• Excellent problem-solving, analytical, and technical troubleshooting skills.

Education:
Bachelor's degree in computer science, Information Technology, or related field or equivalent experience