Senior Clinical Director - Remote

Position: Senior Clinical Application Director - Remote
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Clinical Application Director - Remote serves as a subject matter expert (SME) for Optum Integration Care Suite (OICS) and Guiding Care (GC), supporting implementations, enhancements, training, and ongoing client operations. This role partners closely with clients, clinical consultants, technical teams, and Health Edge (HE) to design, configure, and optimize clinical workflows while driving adoption of best practice solutions across OICS applications, including member, provider portal, and mobile platforms.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

* Requirements & Solution Design

* Gather, analyze, and refine business and clinical requirements for new client implementations and post implementation enhancements

* Partner with Health Edge (HE) to refine solutions and ensure alignment with platform capabilities and best practices

* Design application architecture and workflows that support optimal clinical and operational outcomes within OICS

* Evaluate enhancement requests for upstream and downstream impacts and recommend appropriate solutions or workarounds

* Review Statements of Work (SOWs) to ensure deliverables and contract compliance

* Implementation & New Client Delivery

* Support end-to-end OICS/GC implementations, including configuration, workflow design, and system transition planning

* Partner with client stakeholders, clinical consultants, and technical teams to deliver integrations and APIs

* Configure OICS modules during implementation and coordinate testing and validation activities

* Design, configure, and test client letters, including fulfillment integrations (fax, letters, reconciliation)

* Provide product demonstrations of OICS/GC capabilities during implementations and RFP processes

* Coordinate client sign off for implementations, new functionality, and defect resolution

* Training & Knowledge Enablement

* Serve as OICS/GC Subject Matter Expert (SME) for clinical workflows and application functionality

* Create and maintain training materials, job aids, and documentation

* Deliver Train the Trainer sessions, ad hoc training, and HE release training for new features

* Provide ongoing user guidance on OICS/GC applications, including member, provider portal, and mobile applications

* Support knowledge transfer (KT) to application consultants, technical resources, and client teams

* Client Maintenance & Ongoing Support

* Provide post implementation configuration and ongoing client support

* Troubleshoot client questions and application issues, coordinating with Account Managers and HE as needed

* Perform OICS/GC testing for updates and enhancements

* Review compliance documentation and support audits or regulatory requests

* Consult with clients to help them understand how the applications function, think, and support next step workflows

* Identify gaps in processes and recommend continuous improvement opportunities

* Change Requests (CRs) & Enhancements

* Manage Health Edge Change Requests (CRs), including intake, analysis, and tracking

* Maintain accounting of CR hours by client and request

* Implement new features and coordinate HE monthly showcases for CM/UM/AG

* Provide level of effort (LOE) estimates for enhancements and new functionality

* Open and manage Jira tickets for configuration and enhancement work

* Defect Management

* The Clinical Application Consultant serves as a subject…