HPC Hardware Service Engineer, Irvine, CA, On-site, Irvine, CA

HPC Hardware Service Engineer, Irvine, CA, On-site, Irvine, CA

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Come join our team at Hewlett-Packard/HP as a HPC On-site Hardware Service Engineer, where you will have the opportunity to work with cutting-edge technology and make a significant impact on our company's success. You will play a critical role in implementing and maintaining high-performance computing (HPC) systems that are essential to our business operations. We are looking for a self-motivated problem-solver with excellent communication skills and the desire to constantly learn!

Job Description Summary

In this role, located in Irvine, CA, you will be supporting HPC Systems at one of HPE's mission-critical customer's sites. Reporting daily and working physically at the customer's site, from 8AM - 5PM. You will be part of the customer's HPE site team. As the Site's Hardware Service Engineer you will be responsible for assisting the customer with more complex issues.

You will mentor and offer guidance to fellow local HPE site team member. In this role you will be responsible for logging, addressing and resolving hardware issues. You will own and see the repair case through to resolution. For this you will also be working closely with the site team, the customer and remote HPE teams. It is vital that you are familiar with Linux triage, server repairs, troubleshooting hardware and are willing to learn and grow!

Routine daily work will include; opening, updating and the monitoring of cases; along with extensive troubleshooting, daily Break fix hardware repair and part replacement work across the customers' systems.

Onsite Role:
Location - Irvine, CA

US Citizenship required

This role requires daily in-person attendance at non-HPE worksite.

Hours:

8am - 5pm daily

Responsibilities:

* Report daily to, and physically work at, the Customer's Site.

* Engage in technical problem solving across multiple technologies.

* Creates and owns service tickets, via Salesforce, updates and drives the case through closure.

* Identifies, analyzes, diagnoses, troubleshoots and repairs hardware issues with focus on responsiveness and communication.

* Gather data, perform analysis, and escalate cases to higher-level product support groups, to ensure timely resolution of system or customer issues.

* Responsible for verifying and implementing detailed technical solutions to problems.

* Maintains ongoing log documenting issues and resolutions, for tracking and monthly discussion.

* Participate as part of a team and maintain a good relationship with team members and customers.

* Owns and produces customer documentation.

* Occasional travel for training is required.

Knowledge and

Skills:

* Experience with Linux based OS, hardware troubleshooting and diagnostics.

* Must be a self-starter who is able to work independently, without supervision, and within a team environment.

* Strong problem solving and self-management skills with attention to detail.

* Possesses an understanding of architectural dependencies of technologies.

* Ability to work in a multi-technology environment, with the ability to diagnose complex technical problems to their root cause.

* Ability to communicate broad and specific concepts with team members and peers.

* Ability to prioritize tasks and effectively communicate verbally and in writing.

* Role models Knowledge sharing and re-use within practice or profession.

* Strong desire to learn and improve.

Education and Experience

Required:

* 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).

* Experience installing, troubleshooting and supporting enterprise-level servers, storage, and networking equipment.

* Experience working in large-scale data center environments and/or High Performance Computing (HPC).

#United States

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the…