Architect - Generative Voice Bot - Hybrid in MN, DC, or Remote

** Requisition number:
** 2366395

** Job category:
** Technology

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start  
** Caring. Connecting. Growing together.*
* The individual in this role will lead the design and implementation of AI solutions, shaping the Contact Centre AI-First strategy and drive its transformation in Agentic AI space. With expertise in voice AI technologies and cloud-native architecture, this individual will craft and communicate overall architectural vision, technical strategies and trade-offs for AI enabled conversational experiences across diverse channels. The ideal candidate will bring strong leadership skills, a passion for innovation and technology exploration, and a proven track record in large-scale AI transformation.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

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* Primary Responsibilities:

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* + Spearhead the architecture, delivery, and bot certification readiness of multi channel conversational agent platforms leveraging agentic AI, ensuring production grade quality across voice and digital channels

+ Design, implement, and govern scalable cloud architectures with a strong focus on observability, performance, resiliency, and security, aligned with bot certification standards

+ Lead bot certification efforts by defining and enforcing architectural guardrails, validation criteria, and readiness checkpoints to ensure compliant, reliable, and scalable deployments

+ Evaluate emerging trends in the voice AI ecosystem, including new tools, frameworks, and APIs, and drive adoption of capabilities that improve scalability, cost efficiency, and certification outcomes

+ Lead proof of concepts and pilots for next generation voice, generative, and multi modal experiences on scalable cloud platforms, progressing certified solutions into production

+ Define and implement security controls, governance guardrails, and compliance practices to meet organizational, regulatory, and certification requirements

+ Collaborate with stakeholders and cross functional teams to align technical strategy with business objectives and clearly communicate architectural and certification standards across the organization

+ Mentor engineering teams on voice AI and bot certification best practices, fostering a culture of quality, innovation, and continuous improvement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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* Required Qualifications:

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* + Bachelor's degree in Computer Science or related field or equivalent experience in Artificial Intelligence or Conversational AI

+ 3+ years of hands-on experience in architecting systems on public clouds (AWS/GCP/Azure) with a strong command of Infrastructure as Code tools

+ 1+ years building enterprise-grade Agentic

AI solutions with exposure to populate frameworks like Lang Graph/Google ADK/Autogen

+ Experience integrating voice bots into diverse environments including telephony systems (IVR), web/mobile applications or smart devices

+ Experience designing/delivering enterprise-grade solutions in the voice agent space

+ Experience in designing, implementing, and deploying distributed systems using microservices architecture

+ Proven exposure to newer protocols in Agentic

AI space like MCP/A2A/ACP/ANP

+ Proven exposure to modern observability platforms to ensure comprehensive visibility of the…